Hello, we booked a stay at Nassau, Bahamas (HA-C*F*RG). Russell Thompson for the dates...

GetHuman-russmei's customer service issue with HomeAway.com from July 2018

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The issue in GetHuman-russmei's own words
Hello, we booked a stay at Nassau, Bahamas (HA-C*F*RG). Russell Thompson for the dates, July *- July *.*When we arrived at the property *:**, this property was not ready for us. There were clothes, towels, a piece of luggage all on the front deck. I walked up to look inside and it was obviously still occupied. I did not want to disturb anyone, so I walked away back to the front of the building where my wife and son were waiting. We weren’t sure what to do. I tried to contact the owner, but no one available. *The Atlantis hotel was right next door, so we went there and reserved a room for our stay. *Later I was able to contact the owner, and he said he could not refund our reservation because we wanted to stay somewhere different. And then he told me that the cleaning lady was busy that day and running late and that’s who was at our rental. By this time we were already in our hotel room. What our options at this point? Thanks, Rusd
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HomeAway.com

Customer service issue
Reported by GetHuman-russmei
Jul 3rd, 2018 - a yr ago
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Email address on the account
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Timeline
GetHuman-russmei started working on this issue
Jul 3rd, 2018 1:47pm
GetHuman-russmei indicated the issue is not fixed yet.
Jul 4th, 2018 1:46am
GetHuman-russmei indicated the issue is not fixed yet.
Jul 5th, 2018 11:16pm