I got a remark that I need to change dates and add after - I had a request for * months...

GetHuman611546's customer service issue with HomeAway.com from April 2018

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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
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The issue and preferred resolution, in GetHuman611546's own words:
I had a request for * months, I need to do prebooking, the amount is very high, I can’t understand what to do in able to answer this request ... I got a remark that I need to change dates and add after
To talk to u and get your ***istance, I’m new
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HomeAway.com

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Customer service issue
Reported by GetHuman611546
Apr 19th, 2018 - 3 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman611546 started working on this issue
Apr 19th 3:33pm