Good morning**I tracked my parcel yesterday evening only to find it said it had been de...

GetHuman4840400's Missing Item issue with Hermes.com from May 2020

Help with my Hermes.com issue
The issue in GetHuman4840400's own words
Good morning**I tracked my parcel yesterday evening only to find it said it had been delivered and had been signed for but I have not received a parcel. At the time of the supposed delivery I was watching the government updates and from here I can also see the whole road so know that no parcel was delivered.***Since lockdown and parcels that I have received you never sign for the and the delivery driver takes a photo of the parcel either in your driveway or on the step, can I have a copy of the photograph**Parcel was from Mountain warehouse**Tracking number ******************Photo of delivery requested**I have checked my CCTV for that time and no delivery or any visitors are shown coming to my house.**I have checked with the whole street and no one has received this parcel**Please check whether you still have my parcel either on the van or with yourselves.**Once this is established and if you do not have my parcel then I can report this to the police as theft and also to the commissioner for a data breach because if this has been delivered somewhere else my details have been given to some unknown person and therefore that is a breach.**If you could kindly update me at your earliest I could be grateful because if it does need reporting I wish to this today.**Yours**Helen Brockman

GetHuman4840400 did not yet indicate what Hermes.com should do to make this right.

How GetHuman4840400 fixed the problem
A gentleman (non delivery) has just come to my house to drop off the parcel which had been delivered to his address in error and left on his doorstep, so the delivery driver had gone to the incorrect address - good job he was honest
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Hermes.com

Missing Item issue
Reported by GetHuman4840400
May 19th, 2020 - 3 years ago
Fixed
GetHuman4840400 shared how to fix
Seen by 12 customers so far
Similar issue to 26969 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman4840400 started working on this issue
May 19th, 2020 8:48am
GetHuman4840400 indicated the issue is not fixed yet.
May 19th, 2020 2:47pm
GetHuman4840400 confirmed the issue is fixed. Hooray!
May 19th, 2020 6:35pm

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