On Saturday we had an item delivered by Hermes. The delivery driver parked van on grass...

GetHuman-ianmacf's customer service issue with Hermes.com from December 2019

Help with my Hermes.com issue
First: share to improve GetHuman-ianmacf's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ianmacf may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-ianmacf's own words
On Saturday we had an item delivered by Hermes. The delivery driver parked van on grass verge outside between the official bollards placed there by the council to pervent parking. The van dug into the verge & left deep tyre tracks and threw up mud. Made a right mess. I remonstrated with the driver. I attempted to call Hermes to complain, couldn't get through, no email address, then I read they don't employ drivers, they're self-employed in their own vans, so I gave up. Yesterday we had another item which was supposed to be delivered. Received text on mobile stating Hermes unable to locate house. Contacted seller, gave detailed instructions as to how to find it, which he passed on to Hermes. Informed they'd try again today. Waited in, house sign clearly displayed, instructions on finding house are simple, (first house on left after roundabout) - again they've contacted us stating driver can't find us. There are only * houses in our post code. House is not difficult to find, residential road, all houses along it are named but house names very apparent. Convinced it's same driver as on Saturday or one of his mates, getting their own back. Can't get to speak to anyone from Hermes. Tracking number of our parcel is ****************.

GetHuman-ianmacf did not yet indicate what Hermes.com should do to make this right.

How GetHuman-ianmacf fixed the problem

We are waiting for GetHuman-ianmacf to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Customer service issue
Reported by GetHuman-ianmacf
Dec 16th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 26381 others
0 customers following this

Timeline

GetHuman-ianmacf started working on this issue
Dec 16th, 2019 1:00pm
GetHuman-ianmacf indicated the issue is not fixed yet.
Dec 16th, 2019 1:37pm
GetHuman-ianmacf indicated the issue is not fixed yet.
Dec 16th, 2019 8:48pm
GetHuman-ianmacf indicated the issue is not fixed yet.
Dec 16th, 2019 8:48pm