On Saturday we had an item delivered by Hermes. The delivery driver parked van on grass...
GetHuman-ianmacf's customer service issue with Hermes.com from December 2019
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The issue in GetHuman-ianmacf's own words
On Saturday we had an item delivered by Hermes. The delivery driver parked van on grass verge outside between the official bollards placed there by the council to pervent parking. The van dug into the verge & left deep tyre tracks and threw up mud. Made a right mess. I remonstrated with the driver. I attempted to call Hermes to complain, couldn't get through, no email address, then I read they don't employ drivers, they're self-employed in their own vans, so I gave up. Yesterday we had another item which was supposed to be delivered. Received text on mobile stating Hermes unable to locate house. Contacted seller, gave detailed instructions as to how to find it, which he passed on to Hermes. Informed they'd try again today. Waited in, house sign clearly displayed, instructions on finding house are simple, (first house on left after roundabout) - again they've contacted us stating driver can't find us. There are only * houses in our post code. House is not difficult to find, residential road, all houses along it are named but house names very apparent. Convinced it's same driver as on Saturday or one of his mates, getting their own back. Can't get to speak to anyone from Hermes. Tracking number of our parcel is ****************.
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