I am still awaiting my parcels since October and you still have not resolved this . Cant get through on any of the telephone numbers given your service is abysmal i have paid for these items as have so many other people you have not delivered to . If i do not get any feedback from you i am going to put this into the hands of the Ombudsman .

GetHuman4083685's Missing Item issue with Hermes.com from December 2019

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The issue in GetHuman4083685's own words
Hi there, I have been waiting for a parcels since **th October which apparently you said you had delivered at **.**. When i contacting the retailer I ordered off Geniemania ( America) they said according to their records you have delivered through my letter box. The tracking no is:**************** no way would you get the parcel*parcels through a letter box so that's a liar. I have now again contact Geniemania to follow this up as i said they are paying for a service their NOT GETTING . I would like this resolved please as this has now been * weeks iv'e been waiting .

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Hermes.com

Missing Item issue
Reported by GetHuman4083685
Dec 12th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 25033 others
0 customers following this

Timeline

GetHuman4083685 started working on this issue
Dec 12th, 2019 1:57pm
GetHuman4083685 indicated the issue is not fixed yet.
Dec 16th, 2019 10:08pm

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