I arranged to have a parcel (order reference is ********) picked up today (********), w...

GetHuman-rcozens's customer service issue with Hermes.com from December 2019

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The issue in GetHuman-rcozens's own words
I arranged to have a parcel (order reference is ********) picked up today (********), which i paid £** for through Hermes. When putting this order through, i stated the weight of the item was between *-**kg, and there was no where else to state the size of the parcel. One of your members of staff came to my door at around **:** today, when greeted, your member of staff stood there shaking his head. He told me he was too busy to collect and take my parcel. I told your member of staff that i had booked and paid for the pickup for this date, also stating the weight of the parcel. **He proceeded to refuse taking my parcel continuing to say that he had too many parcels that day and mine was not priority, even though it was booked and paid for. He then rudely insisted he was not going to take my parcel, followed by attempting to shut the door in my face and leave. When repeatedly telling him that i had stated to weight during the booking process, he felt the weight of the parcel and said he will take the parcel this once, even though he didn't need to as he was already too busy.**This is my first experience using Hermes to pick up a parcel which was paid for, and it wasn't a good one. As your colleague was so rude and behaved as if he was 'doing me a favour' I wish to receive a full refund for this disgraceful service as I am so disappointed with the treatment I received.

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Hermes.com

Customer service issue
Reported by GetHuman-rcozens
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 20542 others
0 customers following this

Timeline

GetHuman-rcozens started working on this issue
Dec 2nd, 2019 4:05pm
GetHuman-rcozens shared this issue with followers on Twitter
Dec 2nd, 2019 4:06pm
GetHuman-rcozens indicated the issue is not fixed yet.
Dec 3rd, 2019 4:20pm
GetHuman-rcozens indicated the issue is not fixed yet.
Dec 3rd, 2019 6:51pm
GetHuman-rcozens indicated the issue is not fixed yet.
Dec 3rd, 2019 10:03pm

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