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My parcel was not left on my porch at .hrs on Saturday **th October Ledwell Cottage...

GetHuman3846799's Missing Item issue with Hermes.com from October 2019

Help with my Hermes.com issue

The issue in GetHuman3846799's own words

My parcel was not left on my porch at **.**hrs on Saturday **th October Ledwell Cottage, Ledwell, Oxon OX**AN as indicated on your website. Did u deliver to another address in the village so I can pop round to collect. I needed this item urgently as a gift. The supplier was from eBay, a sea green double duvet set. Tracking no: ****************. I had left a note on door to put parcel in black recycling box and the note was still on the door. Jennifer Griffiths

GetHuman3846799 did not yet indicate what Hermes.com should do to make this right.

I have an issue with Hermes.com too

How GetHuman3846799 fixed the problem

Speaking directly with the Hermes driver. He has added an extra option re delivery area. Previous porch delivery meant he had to leave in open fronted porch visible to people walking by which led to the parcel being stolen. This left me out of pocket as I had to reorder the item again!

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How do I report a lost or missing item to Hermes.com?How do I track a Hermes parcel?What happens if I miss a Hermes delivery?What do I do if my item wasn't picked up by Hermes?How do I change the delivery address on my Hermes.com order?

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Hermes.com

Missing Item issue

Reported by GetHuman3846799

Oct 29th, 2019 - 2 years ago

I have an issue with Hermes.com too

Fixed

GetHuman3846799 shared how to fix

Seen by 4 customers so far

Similar issue to 28212 others

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Timeline

GetHuman3846799 started working on this issue

Oct 29th, 2019 9:23am

GetHuman3846799 indicated the issue is not fixed yet.

Oct 29th, 2019 2:37pm

GetHuman3846799 tried calling Hermes.com