My parcel was not left on my porch at **.**hrs on Saturday **th October Ledwell Cottage...

GetHuman3846799's Missing Item issue with Hermes.com from October 2019

Help with my Hermes.com issue
The issue in GetHuman3846799's own words
My parcel was not left on my porch at **.**hrs on Saturday **th October Ledwell Cottage, Ledwell, Oxon OX**AN as indicated on your website. Did u deliver to another address in the village so I can pop round to collect. I needed this item urgently as a gift. The supplier was from eBay, a sea green double duvet set. Tracking no: ****************. I had left a note on door to put parcel in black recycling box and the note was still on the door. Jennifer Griffiths

GetHuman3846799 did not yet indicate what Hermes.com should do to make this right.

How GetHuman3846799 fixed the problem
Speaking directly with the Hermes driver. He has added an extra option re delivery area. Previous porch delivery meant he had to leave in open fronted porch visible to people walking by which led to the parcel being stolen. This left me out of pocket as I had to reorder the item again!
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Hermes.com

Missing Item issue
Reported by GetHuman3846799
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman3846799 shared how to fix
Seen by 4 customers so far
Similar issue to 28212 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman3846799 started working on this issue
Oct 29th, 2019 9:23am
GetHuman3846799 indicated the issue is not fixed yet.
Oct 29th, 2019 2:37pm
GetHuman3846799 confirmed the issue is fixed. Hooray!
Nov 1st, 2019 10:15pm

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