I am so disappointed with the service from Hermes. After paying for collection from my...

GetHuman3733022's customer service issue with Hermes.com from October 2019

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The issue in GetHuman3733022's own words
I am so disappointed with the service from Hermes. After paying for collection from my house, I had to then take my parcel to my local Hermes returns after * days waiting in for your courier. I then had to drive * days later to my local Hermes, which is * miles away to Standon, Hertfordshire, because Hermes were having problems with their collection service. I called many times on the helpline and no response so I ended up going through yourselves.**After a conflict conversation with the Hermes drop off, I have now heard from the destination - Tesco-Outlet, that my return has been damaged in transport the box has been opened and they will not repair the TV*Combi. I have taken out the insurance for damage in transit. The cost of this item is £***. Please find attached photos that have been sent by the recipient.**I have a ** day window with Tesco-Outlet so will appreciate your quick response to this problem.**This was a Christmas present for my Granddaughter's **** and they are very disappointed that this has been returned. I appreciate your contact as soon as possible.**Kind regards**Sharon Marler

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Hermes.com

Customer service issue
Reported by GetHuman3733022
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 27995 others
0 customers following this

Timeline

GetHuman3733022 started working on this issue
Oct 27th, 2019 5:02pm

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