A customer has *asked me to send parcel to another address. I need to cancel my order b...

GetHuman3833316's Change Address issue with Hermes.com from October 2019

Help with my Hermes.com issue
The issue in GetHuman3833316's own words
cance* order and gey a refund so I can re order with correct address ... A customer has *asked me to send parcel to another address. I need to cancel my order bought today and re order. The advise online is to go onto actions and select cancel, However, I have done this and actions has only review or print available. Review does not have cancel option either. I am going round and round in circles trying to find how to canel this order. Very stressful.Please help*its Invoice *********address*erin middleton*** Orchard meadow*devonTQ***BP
the information on line of how to cancel an order is not working
just cancel and refund
I have recently switched form royal mail to my hermes and have placed over ** orders this year
yes. Researched online and via myhermes help
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Hermes.com

Change Address issue
Reported by GetHuman3833316
Oct 26th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 27927 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman3833316 started working on this issue
Oct 26th, 2019 3:42pm
GetHuman3833316 shared this issue with followers on Twitter
Oct 26th, 2019 3:43pm
GetHuman3833316 confirmed the issue is fixed. Hooray!
Nov 3rd, 2019 4:16pm

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