I received a text to say my parcel had arrived at my local parcel shop and when I went...

GetHuman3349152's Missing Item issue with Hermes.com from August 2019

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The issue in GetHuman3349152's own words
I received a text to say my parcel had arrived at my local parcel shop and when I went up to collect it it wasn’t there so on querying where it is was told that the Hermes driver had been in to pick up some parcels but didn’t scan any of them and that he must have taken them back with him, and that if I came back the day after he’d have brought them back again, so I went back to the shop and my parcel still isn’t there and I was told that if I left my phone number they’d ring me if he brought them back, I have tried ringing every customer service no you have on line but unfortunately non ov these numbers seem to work. My name on the parcel is Miss Jarvie and the local parcelshop is carnellis stores st Ives cornwall, my parcel no is ****************. I am really not happy with how the parcel system seems to work if no parcels get scanned and at the moment there is a parcel that has been scanned in at my local parcel shop as having been accepted but they are adamant your driver took them, so basically it’s been stolen either by the shop or your driver, is there anyway of finding out where my parcel may be before I contact the retailer I purchased the parcel from and report it stolen thank you

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Hermes.com

Missing Item issue
Reported by GetHuman3349152
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 17360 others
0 customers following this

Timeline

GetHuman3349152 started working on this issue
Aug 2nd, 2019 4:13pm

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