P*G ******** tracking **-***-**-********-* left me on *th December - there are ** track...

GetHuman-jaxbandc's customer service issue with Hermes.com from January 2019

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The issue in GetHuman-jaxbandc's own words
send one parcel to one customer ... P*G ******** tracking **-***-**-********-* left me on *th December - there are ** tracking history entries - I've entered into * Live Chats with Parcel*Go chat line - but the parcel has STILL not been delivered- THREE times I have asked LC operators to return the parcel to me - but they are only trained with specific scripts, and whilst pleasant and polite - each one was unable to assist me - NO LC with Hermes - phone * on website 'falls out' - so I'm back in the nil-response circle!!!**Resolution * Hermes! stop stalling - send the parcel BACK to me so that Royal Mail can deliver it to my customer!!!
by purchasing this service well in advance of the Christmas rush - the customer assumed they would have received the parcel*by dispatching the parcel via Hermes * day service - I assumed it would be delivered by *****th December **** - but according to tracking information it is still is hub sorting!!!!
return of the parcel so I can post it back out to the customer
I have used Hermes service for over four years - but will NOT use them again after this experience
* live Chat Line contacts - checked tracking history (** entries!!) on a daily basis - contact customer for additional information - passed that information onto Hermes courier * still no resolution
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* day delivery - purchased on *th December ****
Customer service issue
Reported by GetHuman-jaxbandc
Jan 2nd, 2019 - 2 years ago
Seen by 4 customers so far
Similar issue to 1820 others
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GetHuman-jaxbandc started working on this issue
Jan 2nd, 2019 1:28pm
GetHuman-jaxbandc indicated the issue is not fixed yet.
Jan 2nd, 2019 5:51pm