My daughter (aged **) downloaded an app ( EditLAb Picture EDitor Effects ) on the under...

GetHuman1681459's customer service issue with HSBC (UK) from December 2018

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The issue in GetHuman1681459's own words
My daughter (aged **) downloaded an app ( EditLAb Picture EDitor Effects ) on the understanding that it was free and has since been charged £**.**, via iTUnes, which sadly for her has come out of her own account.**Looking at the reviews this has happened to many customers so it appears that the app and its charges are not very clear and unfair on the many customers who seem to have been charged unknowingly.**Although my daughter did download the app, she did so on the understanding it was free and is very upset about being charged and it was not clear she would be. She knows she is not lower to download anything that has a charge for this very reason. ** I was just wondering if there is anything you can do to help her or if she is protected in anyway from apps who don’t make their charges clear? ** Thank you in advance**Mrs G Hayward.
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HSBC (UK)

Customer service issue
Reported by GetHuman1681459
Dec 3rd, 2018 - 2 mons ago
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Seen by 2 customers so far
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GetHuman1681459 started working on this issue
Dec 3rd, 2018 7:03pm