My daughter (aged **) downloaded an app ( EditLAb Picture EDitor Effects ) on the under...

GetHuman1681459's customer service issue with HSBC (UK) from December 2018

349 similar
0 following
Help with my HSBC (UK) issue
First: share to improve GetHuman1681459's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1681459's next move: call HSBC (UK).
The best way to get your problem resolved is to tap the button below to start calling HSBC (UK). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1681459 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman1681459's own words
My daughter (aged **) downloaded an app ( EditLAb Picture EDitor Effects ) on the understanding that it was free and has since been charged £**.**, via iTUnes, which sadly for her has come out of her own account.**Looking at the reviews this has happened to many customers so it appears that the app and its charges are not very clear and unfair on the many customers who seem to have been charged unknowingly.**Although my daughter did download the app, she did so on the understanding it was free and is very upset about being charged and it was not clear she would be. She knows she is not lower to download anything that has a charge for this very reason. ** I was just wondering if there is anything you can do to help her or if she is protected in anyway from apps who don’t make their charges clear? ** Thank you in advance**Mrs G Hayward.
GetHuman1681459 did not yet indicate what HSBC (UK) should do to make this right.
I have an issue with HSBC (UK) too
How GetHuman1681459 fixed the problem
We are waiting for GetHuman1681459 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get HSBC (UK)'s attention and get better help faster. Tap below to get started.
Having HSBC (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would HSBC (UK) email you?
This email address isn't valid
Follow this issue
See how GetHuman1681459 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1681459
Dec 3rd, 2018 - 2 mons ago
I have an issue with HSBC (UK) too
Not resolved
Seen by 2 customers so far
Similar issue to 349 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1681459 started working on this issue
Dec 3rd, 2018 7:03pm