I just sign up for a different Wireless plan with AT&T, which came with HBO Max include...

GetHuman5914005's Overcharges on My Account issue with HBO Now from April 2021

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Before contacting them, items GetHuman5914005 may need:
Account Number, Name of Account Holder, Email on Account, Phone Number on Account, and Password
Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. This could also be a result of energy use based on the seasons or time of year.
The issue in GetHuman5914005's own words
I just sign up for a different Wireless plan with AT&T, which came with HBO Max included. When I signed up for HBO Max, I didn't see the provider button on my phone. I signed the wrong way. I gave a credit card thinking that some of the service might be charged otherwise. After talking with another AT&T rep, I learned it was wrong. I canceled my subscription to HBO Max. I really need to delete the subscription all together to start a new one with my ID as *****@***.com Can you please delete my account, so I can recreate it the right way. Thank you, Keith Chase

GetHuman5914005 did not yet indicate what HBO Now should do to make this right.

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HBO Now

Overcharges on My Account issue
Reported by GetHuman5914005
Apr 1st, 2021 - 4 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 703 others
0 customers following this

Timeline

GetHuman5914005 started working on this issue
Apr 1st 10:56pm

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