I get HBO through Xfinity. The HBO series “In Treatment,” which I was watching via Xfi...

GetHuman-rhkaden's customer service issue with HBO Now from March 2021

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The issue in GetHuman-rhkaden's own words
I get HBO through Xfinity. The HBO series “In Treatment,” which I was watching via Xfinity’s “On Demand” service, is missing Episode ** of Season *. In its place is Episode ** of Season *. I checked the real Episode ** of Season * and it, also, is Episode ** of Season *. In other words, there are TWO copies of Episode ** of Season * and NO copies of Episode ** of Season *. How can I see Episode ** of Season *?**Who loads HBO series onto Xfinity? If Xfinity does it then I think it’s an Xfinity problem and I probably need to talk to someone at Xfinity. If HBO does it then im hoping you’ll somehow be able to rectify the problem or send me a link to a correct copy of Episode ** of Season *.

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HBO Now

Customer service issue
Reported by GetHuman-rhkaden
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 631 others
0 customers following this

Timeline

GetHuman-rhkaden started working on this issue
Mar 19th 7:38pm