Dear Tech Support -**I subscribe to HBO through Comcast Xfinity. **This has worked well...

GetHuman-ericwols's customer service issue with HBO Now from October 2018

Help with my HBO Now issue
The issue in GetHuman-ericwols's own words
Dear Tech Support -**I subscribe to HBO through Comcast Xfinity. **This has worked well till now, but as of this week I can't log in to HBOGO on my Apple TV as I always have been able to do previously.**After receiving a code on my TV screen, I then go to your site to complete the login process. **I select Apple TV as my device, then select Xfinity from the provider list. But at that point I am diverted to a Comcast website, and am unable to enter the code which appears on the TV. Therefore I am unable to complete the login. This never happened previously. **Can you please check into this issue and let me know what to do.**Thanks,*Eric Olson

GetHuman-ericwols did not yet indicate what HBO Now should do to make this right.

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How GetHuman-ericwols fixed the problem
The problem is with entering an access as code. Comcast has to fix it on their end.
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HBO Now

Customer service issue
Reported by GetHuman-ericwols
Oct 16th, 2018 - 4 years ago
I have an issue with HBO Now too
Fixed
GetHuman-ericwols shared how to fix
Seen by 19 customers so far
Similar issue to 137 others
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Items needed
Account Number
Name of Account Holder
Email on Account
Phone Number on Account
Password

Timeline

GetHuman-ericwols started working on this issue
Oct 16th, 2018 2:57pm
GetHuman-ericwols confirmed the issue is fixed. Hooray!
Oct 17th, 2018 3:23pm

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