I TRIED TO CLICK ONTO THE WEBSITE PLAY *HBONOW, AND THE WHOLE CREEN GOES BLACK AND IN B...

GetHuman816409's customer service issue with HBO Now from June 2018

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The issue and preferred resolution, in GetHuman816409's own words:
I TRIED TO CLICK ONTO THE WEBSITE PLAY *HBONOW, AND THE WHOLE CREEN GOES BLACK AND IN BIG WHITE WRITING IT SAYS HBO NOW BUT STAYS RIGHT THERE. IT DOES NOT LOAD ANOTHER PAGE OR ANYTHING IT JUST STAYS ON THE PAGE WITH THE FULL SCREEN BLACK AND IN WHITE WRITING THE HBO NOW. WHEN I TRY TO CLICK ONTO AN HBO NOW HELP CENTER IT SAYS THE WINDOW FAILED TO LOAD.
I trust that HBO Now will make this right and come up with a resolution that is fair.
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HBO Now

Customer service issue
Reported by GetHuman816409
Jun 24th, 2018 - 2 mons ago
I have an issue with HBO Now too
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Seen by 2 customers so far
Similar issue to 58 others
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Timeline
GetHuman816409 started working on this issue
Jun 24th 9:05pm