I tried to order groceries & I got to check out! The computer generated program got mix...

GetHuman4885049's customer service issue with H-E-B from May 2020

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The issue in GetHuman4885049's own words
I tried to order groceries & I got to check out! The computer generated program got mixed up when I added my new Discover card number. It refused to sell me food etc. My old number was stollen & computer has the old number. Then I added new number & it rejected my security code. I guess I should have eraced my old numbers. I finally got online as Ioaid for * month. I don't have time to deal with a computer program that has a gluch in it. Yes I checked my spelling & new credit card number. I tried to erace my old number. You need a teck to check that part of program. Maybe due to virus & hurrying to make a new program to handle orders, the programer made a mistake in the sub routien to handle that go-to part that wasn't entered correctly, by programer & he didn't check his program carefully. I studied computer programing & in doing homework I made misstakes at first. I should of eraced old number. Please text me or email me *****@***.com. best time to contact me is after noon. The phone call in idea worked sometimes. I have * bags of returns. Some runners didn't call or text enough to get grocery orders right & I didn't get chance to chose another item & they limmt orders to ** items & I would wined up with ** to ** items & had to do without those items. I moved here ** yrs ago & don't have friends. That's not HEB's fault. I return the ** items, wrong items when this is all over. I will try to tell them it causes disabled & Senior citizens. There were great delivery employees to. I used to work at HEB, while going to college in**** to****. HEB has grown. I was a cashier & worked in the Deli for a year. I used to make breakfast & quite a few customers showed up for coffee, bacon, hash browns. Including some employees. I hope you can help me. Walmart didn't have customers severce real people line. The phone has a voice that tells customers on Walmart to gotowww.walmart.com. What a night mare to not talk to a human. Chats don't work either because that's a computer generated program too. Some a computer isn't programed to fix odd ball problem. Bye text me soon. I hope this information can help you figure it out by the time you can text me. Good morning. I have take a nap. I've been up all night with this new credit card. I'm tired of problems & did youoing with out steaks and other meats, because $** ** keeps me out if most meats.

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H-E-B

Customer service issue
Reported by GetHuman4885049
May 29th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 15 others
0 customers following this

Timeline

GetHuman4885049 started working on this issue
May 29th, 2020 10:19am

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