I redeemed $*** through Gyft for a gift card with one of their stores (****). Tried to...
GetHuman854448's customer service issue with Gyft from July 2018
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The issue in GetHuman854448's own words
I redeemed $*** through Gyft for a gift card with one of their stores (****). Tried to use it immediately after purchasing and at checkout I was told there was no balance.**I immediately notified Gyft about this issue through their boilerplate email ticketing system. I received a standard response that they got my complaint and would investigate. (see pic) If I had anything else to reply to that email message. I did several times over several days with absolutely no response.**I finally found a phone number to call. The *st time I spoke with a rep, they told me someone would return my call in **-** hours. No call back. I called again, they told me it would be escalated and someone would call me back in *-* days.**Nothing. I called back again, and I was told it would be escalated*prioritized for real this time (because it hadn't been previously) and someone would contact me in **-** hours again. Well, as of this writing it's been ** hours and still not a thing. It's $*** they've stolen from me and refuse to do anything about.**I'd like to know my options in how to escalate this further. Clearly trying to resolve this through their joke called "customer service" isn't an option. Further, when I wasn't getting any response from them I called the vendor I tried to use the gift card at. They informed me that the card number I was issued on June **th had already been redeemed on June **nd.**Upon further discussion, it was not their fault as the transaction would have originated with the e-card issuer which is....GYFT.**Anyway, I have used Gyft before without issue. However, this experience and their total lack of true customer service has made it abundantly clear that I will NEVER use them again.
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