I spent $*,*** on ******** on a trip to Gucci at Fashion Valley Mall San Diego. As a pa...

GetHuman1893722's customer service issue with Gucci from January 2019

7 views
 | 
42 similar
 | 
0 following
Help with my Gucci issue
First: share to improve GetHuman1893722's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1893722's next move: talk to Gucci when they open.
Gucci's call center is closed now. We will send GetHuman1893722 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1893722 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1893722's own words
I spent $*,*** on ******** on a trip to Gucci at Fashion Valley Mall San Diego. As a patron of luxury goods, one does not expect to be humiliated, embarrassed, and treated in a discriminatory manner when shopping for goods. Tonight, that was exactly what happened. Instead of respectfully & politely speaking to myself individually to advice that photography is against company policy, the Gucci team member yelled loudly across the room to attract negative attention of other customers and staff directed toward my mother & I. The way the message was delivered was very derogatory, discriminatory, and downright disrespectful. As a professional who has worked very hard to build a career that allows me to indulge, I understand the need to follow policy & protocol. But building positive relationships, professional conduct, & respect are just as important, if not more, in order to create positive brand loyalty and reputation. Positive experiences is the future and part of the reason why consumers pay a premium. Individuals should be respected to pay, not the other way around. It's ****, I thought many luxury brands have learned from the past but that is clearly not the case evident tonight. I did spend $*,*** on a few items tonight, imagine how much more I could've bought now and in the future if the experience was much more positive.
GetHuman1893722 did not yet indicate what Gucci should do to make this right.
I have an issue with Gucci too
How GetHuman1893722 fixed the problem
We are waiting for GetHuman1893722 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Gucci's attention and get better help faster. Tap below to get started.
Having Gucci issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1893722 fixes it.
This email address isn't valid

Gucci

Customer service issue
Reported by GetHuman1893722
Jan 4th, 2019 - 3 mons ago
I have an issue with Gucci too
Not resolved
Seen by 7 customers so far
Similar issue to 42 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1893722 started working on this issue
Jan 4th 5:21am