I spent $*,*** on ******** on a trip to Gucci at Fashion Valley Mall San Diego. As a pa...
GetHuman1893722's customer service issue with Gucci from January 2019
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The issue in GetHuman1893722's own words
I spent $*,*** on ******** on a trip to Gucci at Fashion Valley Mall San Diego. As a patron of luxury goods, one does not expect to be humiliated, embarrassed, and treated in a discriminatory manner when shopping for goods. Tonight, that was exactly what happened. Instead of respectfully & politely speaking to myself individually to advice that photography is against company policy, the Gucci team member yelled loudly across the room to attract negative attention of other customers and staff directed toward my mother & I. The way the message was delivered was very derogatory, discriminatory, and downright disrespectful. As a professional who has worked very hard to build a career that allows me to indulge, I understand the need to follow policy & protocol. But building positive relationships, professional conduct, & respect are just as important, if not more, in order to create positive brand loyalty and reputation. Positive experiences is the future and part of the reason why consumers pay a premium. Individuals should be respected to pay, not the other way around. It's ****, I thought many luxury brands have learned from the past but that is clearly not the case evident tonight. I did spend $*,*** on a few items tonight, imagine how much more I could've bought now and in the future if the experience was much more positive.
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