I was charged for a box of snacks that were never ordered. I deliberately canceled the...

GetHuman967302's customer service issue with Graze from August 2018

Help with my Graze issue
The issue in GetHuman967302's own words
I was charged for a box of snacks that were never ordered. I deliberately canceled the order before submitting since the promotion promised online wasn’t being applied. The only reason I even went to the site was for a free snack promotion. **Awfully convenient that they can take my money and not give me a phone number to reach someone when I’m not happy.**I am definitely going to dispute these charges with my bank since graze.com decides to be unavailable when it’s time to be accountable. ** Instead of emailing me, Graze.com, look in my profile… Which I know you have since you charged my account… And call me. Really, call me!
GetHuman967302 did not yet indicate what Graze should do to make this right.
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How GetHuman967302 fixed the problem
I sent an email through the graze.com contact website.... laying out my concern about the charge that was not authorized. I am waiting for my refund, which should take * to ** business days. I was told that promotional free box had a condition attached. You only got a free box of snacks if you also signed up for a subscription. I did not find that information very clear… Had I seen the condition for signing up for a subscription prior to receiving the free box I would have never even bothered with the promotion. I thought that Graze.com was trying to introduce themselves to the consumer… Not them into a subscription by dangling a free box of snacks in front of them. I am quite pleased with how quick they responded to my email and I will come back and update this post once I get my refund… But truthfully my feelings have changed a little due to the fact of their prompt reply. Still not happy I had to contact them about this in the first place… But pleased that this seemed to be important to them as well.
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Customer service issue
Reported by GetHuman967302
Aug 8th, 2018 - a yr ago
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GetHuman967302 started working on this issue
Aug 8th, 2018 5:59pm
GetHuman967302 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 3:35pm