I don't need grammarly for a year, I need a refund

GetHuman-ruthasse's customer service issue with Grammarly from September 2020

Help with my Grammarly issue
The issue in GetHuman-ruthasse's own words
I contacted grammarly support yesterday, *****, the same day when I got charged for the Annual Subscription. I made a mistake purchasing the plan because I was billed ***$ on my account. I told them it was an accident and that I could barely afford the bill and wanted a refund. I also added that I would purchase the monthly plan of **$ if they wouldn't pay for the full refund, but I would still be receiving majority of the amount I paid from the Annual subscription (about ***$).
I was shocked that they don't tolerate refunds because so many people have made the same honest mistake.
I need a refund.
I have used Grammarly since **** and will continue to do so, but will also be cautious in the future.
I contacted them and was said they would get back to me in **-** hours so I just have to wait.
How GetHuman-ruthasse fixed the problem
I was responded today, a few days after I told them about mistake for buying the annual subscription and they emailed back saying they don’t give out refunds. But, I was given a partial refund of ***$ to switch to the monthly plan of **.**$ (not the plan that you have to pay in one billing of sixty dollars).
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Grammarly

grammarly
Customer service issue
Reported by GetHuman-ruthasse
Sep 30th, 2020 - 2 years ago
Fixed
GetHuman-ruthasse shared how to fix
Seen by 20 customers so far
Similar issue to 1360 others
0 customers following this
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Timeline

GetHuman-ruthasse started working on this issue
Sep 30th, 2020 6:25pm
GetHuman-ruthasse indicated the issue is not fixed yet.
Sep 30th, 2020 10:37pm
GetHuman-ruthasse confirmed the issue is fixed. Hooray!
Oct 4th, 2020 5:27pm
GetHuman-ruthasse confirmed the issue is fixed. Hooray!
Oct 4th, 2020 5:40pm
GetHuman-ruthasse confirmed the issue is fixed. Hooray!
Oct 4th, 2020 5:41pm
GetHuman-ruthasse confirmed the issue is fixed. Hooray!
Oct 4th, 2020 5:41pm