I ordered an Airhead G-Force * inflatable double rider in June of **** for a particular...

GetHuman-dvtall's customer service issue with Google Express from July 2020

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The issue in GetHuman-dvtall's own words
I ordered an Airhead G-Force * inflatable double rider in June of **** for a particular event. It didn't arrive until after the event so I didn't open the box...just stored it. (It says the contents are the Airhead tube). Just had occassion to use it this past week. Opened the box and there is a Queen sized air mattress inside!!! I contacted the company on the return label and they said because it's been over a year they can do nothing and instructed to me to contact Google Express since that's who I ordered through. I have orginal packaging, invoice, and tracking number. Also the incorrect item is sealed in the orginal box. What can you do to help me rectify?

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Google Express

Customer service issue
Reported by GetHuman-dvtall
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 109 others
0 customers following this

Timeline

GetHuman-dvtall started working on this issue
Jul 13th 5:17pm
GetHuman-dvtall confirmed the issue is fixed. Hooray!
Jul 13th 5:20pm
GetHuman-dvtall indicated the issue is not fixed yet.
Jul 13th 5:20pm
GetHuman-dvtall confirmed the issue is fixed. Hooray!
Jul 13th 5:20pm
GetHuman-dvtall indicated the issue is not fixed yet.
Jul 13th 5:20pm
GetHuman-dvtall shared this issue with others over email
Jul 13th 5:26pm
GetHuman-dvtall indicated the issue is not fixed yet.
Jul 13th 5:28pm
GetHuman-dvtall indicated the issue is not fixed yet.
Jul 13th 5:28pm
GetHuman-dvtall indicated the issue is not fixed yet.
Jul 13th 5:28pm
GetHuman-dvtall indicated the issue is not fixed yet.
Jul 13th 5:28pm

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