On Dec. **, **** it was determined that the furnace heat exchanger is cracked leaking o...

GetHuman-dbev's customer service issue with Goodman Manufacturing Co. from December 2018

2 views | 73 similar | 0 following
Help me with my issue
Did that get it fixed?
Waiting to see if GetHuman-dbev fixed the issue with our suggestion.
The issue in GetHuman-dbev's own words
On Dec. **, **** it was determined that the furnace heat exchanger is cracked leaking on my furnace purchased in ****. I'm told the part is not available for *-* weeks. the unit is on my *nd floor and leaking through the ceiling. i have tried several times to get a sooner resolution via my home warranty company and Goodman. I am VERY upset that it takes * weeks to get a part and no one at your company cares that my ceiling is wet and could cave in, develop mold, injure myself of one of my * wheelchair bound children who live with me. My question is: Would you want to wait * weeks for a part when water is leaking every time the furnace runs?? Or would you want the company that provides a ** year warranty on your product to replace it ASAP?? My guess is this would not be acceptable for your family, so why should my family be at risk for possibly * weeks?? Signed, dissatisfied customer with a leaking Goodman Furnace. Dameron D. Beverly, Ph* ***-***-****

GetHuman-dbev did not yet indicate what Goodman Manufacturing Co. should do to make this right.

How GetHuman-dbev fixed the problem

We are waiting for GetHuman-dbev to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Goodman Manufacturing Co.'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dbev fixes it.
This email address isn't valid

Goodman Manufacturing Co.

Customer service issue
Reported by GetHuman-dbev
Dec 29th, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 73 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-dbev started working on this issue
Dec 29th, 2018 8:11pm
GetHuman-dbev indicated the issue is not fixed yet.
Dec 29th, 2018 8:11pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies