Gmail Customer Service Issues

Archive 44

The following are issues that customers reported to GetHuman about Gmail customer service, archive #44. It includes a selection of 20 issue(s) reported August 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble accessing my email account. Please assist me. You can reach out to me at this email address: [redacted] The issues I am facing are: 1- I forgot my password. 2- My old phone is broken. 3- I no longer have access to the alternative email address. While I have 2 linked phone numbers, I am still unable to retrieve my email. Please, please help me.
Reported by GetHuman-ezissa on सोमवार, ९ अगस्त २०२१, दोपहर २:५१ बजे
While I was sleeping, my account password got changed, and now I can't access my account. I didn't enable 2-step verification through email or phone, only the Google Authenticator app, which I cannot set up without account access. I'm unable to change the password or verify my ownership of the account due to these circumstances.
Reported by GetHuman-dlcouill on सोमवार, ९ अगस्त २०२१, शाम ६:०१ बजे
My dad's house burned down with his phone inside, so I tried to access his Gmail on his other phone. Unfortunately, he changed the password and can't recall it. Initially, I set up the account for him with my phone number and email as the recovery options, but somehow he altered the recovery email to a different one. I can use my phone number for recovery, but it's sending the verification codes to his Gmail instead of mine. The email in question is [redacted]
Reported by GetHuman6440192 on सोमवार, ९ अगस्त २०२१, रात १०:१८ बजे
Hi, my dad's house burned down with his phone inside. I'm trying to access his Gmail on another phone, but he changed the password and can't remember it. I originally set up the account and had my phone number and email for recovery, but he doesn't recall changing the recovery email. I can use my phone number for recovery, but the verification code is being sent to his Gmail instead of mine. His email is [redacted]
Reported by GetHuman6440192 on सोमवार, ९ अगस्त २०२१, रात १०:२१ बजे
A few years back, I deactivated an account under the email address "[redacted]" I now wish to access a game tied to that account, but I cannot change the email linked to it because the platform doubts my authenticity. Is there a method to recover my deleted account, even if its previous data is lost? My main aim is to regain access to the email so I can authenticate future login attempts through codes sent solely to that specific email address.
Reported by GetHuman-torinoob on सोमवार, ९ अगस्त २०२१, रात ११:४६ बजे
I recently provided this feedback to Gmail, detailing an issue I am facing. I am trying to regain access to my account after losing the phone number linked to it. Despite having the correct password and access to the recovery email, I am unable to log in. During the account recovery process, a verification code was sent to the recovery email address I was already using, which seems counterintuitive. I can confirm the recovery email and know the password, but the only option presented is the outdated phone number due to it being stolen. I experienced a brief window to recover my account when a link was sent, but internet issues prevented me from using it before it expired. I simply want access to my account reinstated.
Reported by GetHuman-lilithno on मंगलवार, १० अगस्त २०२१, रात २:३५ बजे
I am having trouble logging into my account. When I try to open it, I receive the following message: "Add Gmail to your Google account By completing this form, you will switch to Gmail, Google's email service. Gmail works on all devices, protects you from spam, and much more. You will be able to log in using your new Gmail address, which will become the primary email address associated with this account. We will send account updates, invitations, and other notifications to your Gmail address. [redacted] will become a secondary email address on this account. You can still use it to log in. If you prefer, you can create a new Google account with an email address and leave this one as is. How can I log in again? Please reply to my other email address. Thank you: [redacted]"
Reported by GetHuman-bnisbet on मंगलवार, १० अगस्त २०२१, दोपहर १:०१ बजे
Hello, I am reaching out about three emails that Amazon tried to send me on 8/9/[redacted] at 4:55 p.m. to my Gmail address ([redacted]). During a customer service call with Amazon to discuss my blocked Amazon Prime account, I was supposed to receive instructions via email to change my account's password. Despite the agent sending me three emails, none of them arrived in my inbox or spam folder. The agent mentioned that Gmail might have blocked the emails, advising me to contact Gmail to address this issue. I have tried all suggestions within Gmail to locate the missing emails but have had no luck. This experience is new to me as a long-time user of both Amazon and Gmail, prompting me to seek assistance in resolving this matter to unblock my Amazon account. Any help in resolving this email blockage between Amazon and Gmail would be greatly appreciated. Thank you. Guillermo C.
Reported by GetHuman6443443 on मंगलवार, १० अगस्त २०२१, शाम ५:२० बजे
Hello, After clearing my browser cache earlier, I am encountering a problem signing into my second Gmail account ([redacted]). Even though the password is the same as before, it is not being recognized. When attempting to recover the account, I am unable to proceed due to the message "too many failed attempts, please try again after a few hours." It has been about 6 hours now, and I am still unable to access the account. My other Gmail account is working fine. Thank you, K.L. Price
Reported by GetHuman-kushraco on मंगलवार, १० अगस्त २०२१, रात ११:३५ बजे
I need help accessing my [redacted] account. I forgot the password and can't receive the verification code as my phone number has changed. The old phone number linked to the account is [redacted]. I'm unsure if I set up security questions for recovery. An old password I tried is either Medora12!@ or Medora90!@. I believe I have a recovery email [redacted] I want to unlock my account, but not sure how to proceed. Additional info: Name - Mate Fabian New phone number - [redacted]. Thank you!
Reported by GetHuman6446357 on बुधवार, ११ अगस्त २०२१, दोपहर ११:०४ बजे
I am experiencing trouble sending and receiving emails through my Gmail account on my Microsoft Surface Pro. However, the email functions properly on my iPhone 7. Yesterday, while attempting to search for a specific email, the search took a long time without any results. I eventually located the email by manually searching through older messages. I have updated my Surface Pro, restarted it multiple times, and attempted to clear browsing history and cached data, but encountered an issue as the clearing did not happen successfully; a red circle with a slash appeared when I clicked "clear now." It seems my Gmail account on the Surface Pro is frozen. I am seeking assistance to restore functionality on my Surface Pro to be able to send and receive emails through my Gmail account. Thank you for your assistance.
Reported by GetHuman-glyndam on बुधवार, ११ अगस्त २०२१, रात १०:११ बजे
I am facing a challenging situation with my phone being stolen during a domestic dispute. I rely on a system that allows me to access accounts with a single button without having to remember complex passwords or numbers, especially given the frequent changes I have to make due to security concerns. Unfortunately, the security measures in place seem to only block me out, making it harder to address my issues. I feel cut off from essential resources until I regain rightful access to my phone to contact people, make bookings, and manage digital payments. I wonder if there is a specific program or system tailored to individuals like me that you could inform me about. I appreciate any assistance you can provide. My affected accounts are hunnikist143@ Gmail.com, hunnikist620, wittzntittz, princessntheperv, queenihartxo, embyrx0hartz, haelosfire, novasinclaire, googlemydink, all at Gmail.com.
Reported by GetHuman-dizzieda on गुरूवार, १२ अगस्त २०२१, दोपहर ११:०५ बजे
On Monday, a folder/label appeared in my Gmail account, [redacted], that I did not create. Despite deleting it multiple times, the folder ^f_bisa keeps reappearing. I suspect it was added by a virus or some third party. I have run a security scan, but it has not detected anything suspicious. There is no content in the folder, and its purpose is unknown to me. Can anyone assist in permanently removing this mysterious label from my account?
Reported by GetHuman-jeancwol on गुरूवार, १२ अगस्त २०२१, दोपहर २:३९ बजे
A few months ago, around mid-April to mid-May, my husband and I had a serious argument that nearly ended our marriage. During his anger, he changed the passwords to most of my accounts from his phone, including my Gmail, which locked me out of vital services like insurance, banking, children's appointments, school communications, and more. We reconciled later, but I only discovered the password changes when his phone got stolen the next day. Unfortunately, he changed my Gmail password while intoxicated and cannot remember it now. I urgently need help to regain access to my account as I've lost access to 90% of my important information. I no longer have the recovery phone number on file due to a carrier switch. If needed, the old number is [redacted]. The email I can't access is [redacted], and I can provide any additional verification information to prove my identity, like saved contacts, specific photos, or other details. I need to regain access to my email to restore vital services for my family.
Reported by GetHuman-mommach on शुक्रवार, १३ अगस्त २०२१, दोपहर १२:०५ बजे
I recently got a new phone with a new number and forgot my email password. I have access to security codes on my old device through public WiFi but Gmail isn't prompting me to enter them. When trying to reset the password on my old device, it asks for the old number (which is off) or the old password (which I don't remember). When attempting to view the password in settings, I keep getting a "Check Your Connection...Try Again" message, even though my WiFi is working fine. I'm stuck and really need access to my Gmail account. Your assistance would be greatly appreciated.
Reported by GetHuman6457066 on शुक्रवार, १३ अगस्त २०२१, शाम ५:१४ बजे
I recently employed a web marketer, Ian Taylor, the owner of mycheapwebdesign, intrangowebdesign.com, and topseovancouver.com, to handle my SEO and design my website for Top Roof Cleaning. Following my decision to part ways with him two days ago, he has refused to provide me with access to various accounts associated with my business, including [redacted], which is linked to my social media profiles. He has threatened to obstruct my online presence, despite the considerable amount of money I have invested in his services over the past year and a half. I possess evidence of ownership, such as registration statements and invoices, and am adamant about regaining control of my online assets to avoid any further interference. I am in urgent need of access to my Google Business page, YouTube channel, [redacted] account, and potentially other connected platforms like Xing, Foursquare, and Alignable. I am searching for a resolution to this issue promptly and can be contacted at [redacted] or [redacted] Your assistance in restoring my access will allow me to continue serving my customers effectively.
Reported by GetHuman6457414 on शुक्रवार, १३ अगस्त २०२१, शाम ६:२१ बजे
I hired a web marketer named Ian Taylor, also known as the owner of mycheapwebdesign, intrangowebdesign.com, and topseovancouver.com, to handle my SEO and create my website for Top Roof Cleaning. However, upon letting him go recently, he refused to provide me with necessary information and threatened to set me back to square one. I have evidence of ownership, invoices, and connections to various social media platforms. Ian created the email [redacted] which now controls my social media accounts. I seek full control over [redacted] and removal of Ian from all associated platforms like Google Business, YouTube, Xing, Foursquare, and Alignable. It is essential for the continuity of my business to regain access without significant cost implications. Kindly contact me at [redacted], [redacted], or [redacted] to facilitate the process. Your assistance is greatly appreciated as I aim to move forward and support my family.
Reported by GetHuman6457414 on शुक्रवार, १३ अगस्त २०२१, शाम ६:२७ बजे
I have multiple email accounts, and a few weeks ago, most of my Gmail accounts got compromised. I had to change the passwords for all of them except for '[redacted]'. Although I am still signed in on my device, when I try to change the password, it seems someone has already changed it. Google is not verifying my account even when I input my password. The account was accessed from different locations like Florida, California, and Russia, but I only recognize the Florida location. There is also a device named "Blu BOLD N1" that used to be my phone. I need help recovering my account to access my SoundCloud, which I signed up with using Google Sign-In.
Reported by GetHuman6459153 on शनिवार, १४ अगस्त २०२१, सुबह ४:२९ बजे
I am requesting help to recover my email account, [redacted], as I have completely forgotten the password. I can be contacted at [redacted] I believe I forgot the password due to the stress of having triplets at that time. Assistance in resolving this issue would be greatly valued. I had used both my previous phone number and the mentioned recovery email, [redacted], but now only the inaccessible phone number is showing up for recovery. Your prompt assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-getshad on रविवार, १५ अगस्त २०२१, दोपहर ४:३८ बजे
A few days ago, I reset my phone and had to re-enter my email accounts. Unfortunately, my main account stated that the password was incorrect. I tried using Google's help and used the last password I remembered. They then requested another email for a code, followed by a promise to send a password reset link via email. Despite waiting [redacted] hours, I did not receive the email. I've attempted numerous times and waited beyond the given time frame for the password reset link, exhausting all available options for help. Regrettably, none of the methods assisted me in accessing my Gmail account ([redacted]), a crucial account for my school and work activities. I am in urgent need of recovering access. I kindly request assistance from Google's Gmail service to resolve this issue promptly. Thank you for your attention and I await a response.
Reported by GetHuman-yosrasah on रविवार, १५ अगस्त २०२१, रात १०:०५ बजे

Help me with my Gmail issue

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