I bought a new (refurbished) Dell **** about * weeks ago. It's been one problem after a...

GetHuman3450096's customer service issue with Gmail from August 2019

Help with my Gmail issue
Before contacting them, items GetHuman3450096 may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman3450096's own words
I bought a new (refurbished) Dell **** about * weeks ago. It's been one problem after another. Been to a repair shop, had a home visit, got a new wi-fi box. Still, it drops me offline at random when I'm trying to send e-mails. **But now there's another (worse) problem which is why I'm writing to you:*I can't access my gmail because I can't sign in to my Goggle Account. I've tried every combination of passwords and e-mails with no success*regular e-mail: *****@***.com*Recovery e-mail: LaurenH*****@***.com*another associated with Google: ******@***.com*Google Acct. password: ****Lrh! **My son-in-law, who is good with computers, tried* said he'd never seen anything like it. Spent ** minutes on the phone with a Google support tech. who couldn't tell us how to fix it. **This began when I was trying to add Ad Remover. I was told by that program that I'd have to install Firefox, so I did. It seems that Firefox sabotaged my Google Account. After a struggle, I was able to remove Firefox (I think...though I wonder if it's still on my computer.) **I'm still able to receive e-mails on my Android smartphone, so you can contact me that way.**Any help or advice you can give me will be appreciated! Lauren Hanisian

GetHuman3450096 did not yet indicate what Gmail should do to make this right.

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Customer service issue
Reported by GetHuman3450096
Aug 19th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 23612 others
0 customers following this

Timeline

GetHuman3450096 started working on this issue
Aug 19th, 2019 7:36pm
GetHuman3450096 indicated the issue is not fixed yet.
Aug 19th, 2019 7:37pm
GetHuman3450096 indicated the issue is not fixed yet.
Aug 19th, 2019 7:37pm
GetHuman3450096 indicated the issue is not fixed yet.
Aug 19th, 2019 7:37pm
GetHuman3450096 shared this issue with others over email
Aug 19th, 2019 7:41pm
GetHuman3450096 indicated the issue is not fixed yet.
Aug 21st, 2019 12:10am