I have an old university alumni email address that I was able to configure roughly * ye...

GetHuman2225965's customer service issue with Gmail from February 2019

14211 similar
0 following
Help with my Gmail issue
First: share to improve GetHuman2225965's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Gmail help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2225965 may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman2225965's own words
I have an old university alumni email address that I was able to configure roughly * years ago as an SMTP*pop* account to send and receive mail from through gmail. When I configured it I made an "alias" that is not my name but was what I thought was an internal label for the account. I have only JUST realized (I have not used it that frequently previously but circumstances have changed that will require me to use it more frequently in the future) that the alias is who the email appears to be from for the recipients, causing slight confusion.**I have been trying to change the alias for this account but whenever I try to change the alias name, it requires me to use a password to log in to some server somewhere, but the school does not have any servers they can identify for this and I have no idea what login or password it requires to change the alias. I am afraid that if I delete the account and make it again I will no longer be able to send email from it, as the school's IT department has mentioned to me in recent correspondences. **Is there any way to simply change the name of an alias without logging into a server somewhere?**Any help would be sincerely appreciated.
GetHuman2225965 did not yet indicate what Gmail should do to make this right.
I have an issue with Gmail too
How GetHuman2225965 fixed the problem
We are waiting for GetHuman2225965 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Gmail's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Gmail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2225965 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2225965
Feb 17th, 2019 - 8 mons ago
I have an issue with Gmail too
Not resolved
Seen by 8 customers so far
Similar issue to 14211 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2225965 started working on this issue
Feb 17th 6:29am