I have an old university alumni email address that I was able to configure roughly * ye...

GetHuman2225965's customer service issue with Gmail from February 2019

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The issue in GetHuman2225965's own words
I have an old university alumni email address that I was able to configure roughly * years ago as an SMTP*pop* account to send and receive mail from through gmail. When I configured it I made an "alias" that is not my name but was what I thought was an internal label for the account. I have only JUST realized (I have not used it that frequently previously but circumstances have changed that will require me to use it more frequently in the future) that the alias is who the email appears to be from for the recipients, causing slight confusion.**I have been trying to change the alias for this account but whenever I try to change the alias name, it requires me to use a password to log in to some server somewhere, but the school does not have any servers they can identify for this and I have no idea what login or password it requires to change the alias. I am afraid that if I delete the account and make it again I will no longer be able to send email from it, as the school's IT department has mentioned to me in recent correspondences. **Is there any way to simply change the name of an alias without logging into a server somewhere?**Any help would be sincerely appreciated.
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Gmail

Customer service issue
Reported by GetHuman2225965
Feb 17th, 2019 - 8 mons ago
I have an issue with Gmail too
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GetHuman2225965 started working on this issue
Feb 17th 6:29am