I've been locked out of my google account for a while now as I have forgotten my passwo...

GetHuman1385478's customer service issue with Gmail from October 2018

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Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman1385478's own words
I've been locked out of my google account for a while now as I have forgotten my password. I've followed all the steps to get in several times but Google keeps saying that they cannot verify my account. I then leave another email address for them to contact me on but never hear anything back.**This was not such an issue on my previous phone as I was permanently logged into my Gmail account. However, my screen broke and since getting a replacement I have not been able to check any of emails and have lost all the photos and contacts that were saved to my google account as I can't access it.**I have made an alternative email address for now but really need your help accessing my old one (*****@***.com) and look forward to hearing from you.**Many thanks, **Rosie
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Gmail

Customer service issue
Reported by GetHuman1385478
Oct 21st, 2018 - 23d ago
I have an issue with Gmail too
Not resolved
Seen by 3 customers so far
Similar issue to 6289 others
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Timeline
GetHuman1385478 started working on this issue
Oct 21st 1:55pm