HACKED: *****@***.com I can't log in*recovery email changed, too.

GetHuman-hbtvprod's customer service issue with Gmail from July 2018

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Help with my Gmail issue
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Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hbtvprod will need to dig through the advice provided by Gmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hbtvprod can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-hbtvprod's own words
I received Google Alert emails about someone hacking one of my gmail accounts. ... Hi - On July *, I received an email from Google saying my email account "*****@***.com" had been opened from an iPod device. Here's the message:**"New sign-in to your linked account******@***.com **Your Google Account was just signed in to from a new Apple iPod device. You're getting this email to make sure it was you."***I got another Google Alert email afterwards saying that my email password has changed. No, I didn't change it. **The next day, I received a third Google Alert email saying that my recovery email listed on this account was changed. My original recovery email is "*****@***.com". When I now log-in and it won't accept my password, and if it goes to asking for a verification code, it says that my recovery email is now "lau***************@yahoo.com". I don't know of that address at all - its not mine any longer.**Can you please delete this account, as it now has been hacked, and I can no longer log-in?
I can't log into my own email account anymore, as my password was changed and my recovery email was changed as well.
Please make this right by deleting this account. They are probably sending out tons of spam.
I've been with gmail since sometime in the last decade.
Just logging in. Please delete this account ASAP. Thank you.
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Gmail

Gmail
Customer service issue
Reported by GetHuman-hbtvprod
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 1251 others
0 customers following this
Items needed
Email
Phone Number
Name of Account Holder
Password
Recovery Email

Timeline

GetHuman-hbtvprod started working on this issue
Jul 6th, 2018 5:38pm
GetHuman-hbtvprod indicated the issue is not fixed yet.
Jul 10th, 2018 8:57pm
GetHuman-hbtvprod indicated the issue is not fixed yet.
Jul 10th, 2018 9:09pm
GetHuman-hbtvprod indicated the issue is not fixed yet.
Jul 10th, 2018 9:13pm

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