Hi there. I'm hoping you can help as I'm desperate. Long story short my son bought a la...

GetHuman833835's customer service issue with Gmail from June 2018

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Help with my Gmail issue
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The issue in GetHuman833835's own words
Hi there. I'm hoping you can help as I'm desperate. Long story short my son bought a laptop that someone had previously tried out and returned. This former owner's credentials pop up here and there. In one case they popped up and my son did not notice. As a result we are trying to disconnect an xbox linked account that is associated with a google email. We tried to unlink it but it asks us to verify via email. We can not do so because we do not own the email account*it's the former owner's account. We can not get in touch with xbox or another site called epic games to help us. I've tried to email the former user *****@***.com but no answer. I'm sure if you look into said email you will find he has not been using it. Could you please access *****@***.com and simply verify an email from epic games so we can disconnect *****@***.com from mu son's account. As a result of this mix up, my son can not access all his fortnight profile on xbox. Please please please help. I have a very unhappy little boy home on school vacation and he is miserable. You are my last resory.
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Gmail

Customer service issue
Reported by GetHuman833835
Jun 29th, 2018 - a yr ago
I have an issue with Gmail too
Not resolved
Seen by 1 customer so far
Similar issue to 1085 others
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Timeline
GetHuman833835 started working on this issue
Jun 29th, 2018 6:05pm