Hello,**Our previous plan was Globe At Home **** with a landline bundle. Then on July...

GetHuman-bluepixi's customer service issue with Globe Telecom from August 2018

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The issue in GetHuman-bluepixi's own words
Hello,**Our previous plan was Globe At Home **** with a landline bundle. Then on July **th we requested for an upgrade via the phone app for **** unli data plan which was approved. However, our landline becomes unusable. It has a busy tone and we cant use it to do outgoing calls. **Our previous bill for P****.** has been settled via card payment on august *st or *nd, which is prior to the payment due date yet your payment confirmation via email only arrived on Aug. **th. Why is that? Could that be the reason why we can't use the landline?**I thought our internet plan, even upgraded, shouldn't affect the landline connection. Can you please look into this if you see something in your system kindly notify us for feedback? Otherwise, if it is due to technical issue can you please send a technician to check and fix it?**The account is under:*Account name: Emma Barja*Account number: **********Service number: *********Contact* *************I appreciate your prompt response and action on this request. **I look forward to hearing from you the soonest. Thank you!***Regards,*B.
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Globe Telecom

Customer service issue
Reported by GetHuman-bluepixi
Aug 16th, 2018 - a yr ago
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Timeline
GetHuman-bluepixi started working on this issue
Aug 16th, 2018 11:21pm
GetHuman-bluepixi indicated the issue is not fixed yet.
Aug 17th, 2018 12:22am
GetHuman-bluepixi indicated the issue is not fixed yet.
Aug 18th, 2018 12:24am