Hello,**Our previous plan was Globe At Home **** with a landline bundle. Then on July **th we requested for an upgrade via the phone app for **** unli data plan which was approved. However, our landline becomes unusable. It has a busy tone and we cant use it to do outgoing calls. **Our previous bill for P****.** has been settled via card payment on august *st or *nd, which is prior to the payment due date yet your payment confirmation via email only arrived on Aug. **th. Why is that? Could that be the reason why we can't use the landline?**I thought our internet plan, even upgraded, shouldn't affect the landline connection. Can you please look into this if you see something in your system kindly notify us for feedback? Otherwise, if it is due to technical issue can you please send a technician to check and fix it?**The account is under:*Account name: Emma Barja*Account number: **********Service number: *********Contact* *************I appreciate your prompt response and action on this request. **I look forward to hearing from you the soonest. Thank you!***Regards,*B.
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