IKEA is not answering the phone - Please update your instructions.

GetHuman-lafgen's customer service issue with GetHuman from November 2018

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The issue in GetHuman-lafgen's own words
I was trying to call IKEA to determine next steps for an item missing from a delivery. ... Hello, I followed the GetHuman instructions to call IKEA at ***-***-**** The recording did not request a zip code and I did not press anything. After repeating the options to me * times, the system said "We did not receive your selection. Good by." and then the system hung up.
Their website states that I must report this within ** hours. I have called * times in ** hours, but the system hangs up on me.
They could make this right by answering the phone.
I have been an IKEA customer fo ** years and have likely spent nearly $**,*** in that time.
Not yet.
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IKEA ***-***-****
Customer service issue
Reported by GetHuman-lafgen
Nov 28th, 2018 - 9 mons ago
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Seen by 13 customers so far
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GetHuman-lafgen started working on this issue
Nov 28th, 2018 11:43pm