General Mills Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about General Mills customer service, archive #2. It includes a selection of 5 issue(s) reported March 2, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Quality Concern Regarding Honey Nut Chex Cereal To Customer Service, Recently, I purchased a box of Honey Nut Chex cereal bearing the "Best if used by 26 Jan [redacted] BU [redacted] A" stamp from Crest Foods #6 Store in OKC, OK on 02/20/[redacted]. I've been a loyal customer of General Mills Honey Nut Chex cereal for over 25 years, but this particular box seems to have unusual markings and color variations that concern me. The cereal's unusual appearance makes me unsure if it could be contaminated or compromised in some way. As a precaution, I have set the box aside and wanted to bring this matter to your attention promptly before contacting the store. Your swift response regarding this issue would be greatly appreciated. Kindly reach out to me with your assessment at your earliest convenience. Thank you for your attention to this matter. Sincerely, C.D. Charline DeWitt Email: [redacted] Address: [redacted] NW 88th St, OKC, OK 73[redacted] Phone: [redacted]
Reported by GetHuman5800461 on Tuesday, March 2, 2021 6:31 PM
I recently purchased a 49-pack of Nature Valley Honey 'n Oats granola bars. However, upon opening the box, I noticed that approximately one out of every three individual packets was not properly wrapped. Despite the sealed box, I tried eating the unwrapped bars, but they lacked freshness and crunch. The issue persisted throughout the box, with about every third bar being unwrapped. I wanted to inform GM, Inc. about this experience, as my family has been enjoying this product since my children were in grade school and we still purchase them years later (my children are now in their mid-twenties). This was the first time we encountered this problem, but we plan to continue buying Nature Valley bars.
Reported by GetHuman7540557 on Wednesday, June 15, 2022 5:38 PM
I encountered issues with the online "Contact Us" links for General Mills and Larabar. When eating a Larabar Apple Pie purchased from Albertsons, I found two large pieces of what seems to be nut shell in the product. These pieces got stuck between my teeth, requiring dental assistance for removal. It's puzzling how an 'apple' product would have nut shell pieces. I hoped to bring this matter to your attention. Unfortunately, the image I tried to attach to the original email to [redacted] bounced back, so I couldn't include it here. I couldn't find a lot number, but the product packaging shows an expiration date of 23 Nov 2 and a UPC number of 30 21[redacted]7 3. Thank you, G.D. [redacted] Fairway Ct Mountain Home ID [redacted]
Reported by GetHuman-gditorr on Saturday, July 16, 2022 3:55 PM
I buy General Mills Cinnamon Toast Crunch Treats almost every day. These cereal bars, which come in boxes of 8, have been a favorite of mine. Unfortunately, in the past week, I purchased 6 boxes from 2 different stores, and every single bar was missing its frosting or cream. They were all plain cereal bars with no frosting at all. I would like a refund for the money spent on these boxes, or alternatively, I would appreciate receiving properly made boxes of these cereal bars at no additional cost. Thank you.
Reported by GetHuman8508590 on Monday, July 17, 2023 6:48 PM
I'm a huge fan of General Mills products, and I recently heard about Caramel Bugles and Sweet & Salty Bugles, but I'm having trouble finding them in the Louis/Metro East area. I checked online, but they seem to be quite pricey for just a few snack size bags, which surprised me. Can anyone assist me in locating these products at a more reasonable price? Thanks! 🌟
Reported by GetHuman8511000 on Tuesday, July 18, 2023 6:05 PM

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