We subscribe to the Poughkeepsie Journal a Gannett own newspaper for over ** years. De...

GetHuman5870650's customer service issue with Gannett Co. from March 2021

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The issue in GetHuman5870650's own words
We subscribe to the Poughkeepsie Journal a Gannett own newspaper for over ** years. Delivery is the worst. We pay to deliver to our home we prefer having the luxury of it in paper form. We were asked to have a specific box put on our home to have the paper delivered to keep it away from the weather elements. Not once has it been delivered there. Today is the second day in a row without a newspaper. I prefer to have talked to someone in person, so I am now on a computer doing exactly what I didn't want to be doing on my day off. With the unemployment rate as high as it is, you should be able to get reliable individuals that can deliver your newspaper to a specific box. Each morning it’s a challenge to get up and locate the newspaper. You see I have a disability and moving around is a problem. I will be contacting the Better Business Bureau and the American Disabilities Act to inform them on your actions. The delivery of your paper has increasing worst since it has been out sourced. We have discontinued delivery at least once. We find there are certain thing we enjoy UN puzzles, life and the unfortunately the obituaries. Calling your automated phone system does nothing and the representatives of the circulation department to say the entire right thing while on the phone but never correct the problem. So let us ask why we attached this Poughkeepsie Journal box to my Brick home?

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Gannett Co.

Customer service issue
Reported by GetHuman5870650
Mar 21st, 2021 - 2 years ago
Not resolved
Seen by 33 customers so far
Similar issue to 42 others
0 customers following this
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GetHuman5870650 started working on this issue
Mar 21st, 2021 2:46pm

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