My FreedomPop account is active and is still in good standing. My account page currentl...

GetHuman3799895's Device Support issue with FreedomPop from October 2019

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The issue in GetHuman3799895's own words
My FreedomPop account is active and is still in good standing. My account page currently shows that my ***-***-**** cell number is my correct FreedomPop phone number. I have requested that FreedomPop port over my ***-***-**** cell number to TING Mobile. FreedomPop agreed to make this port out to TING, however, TING is advising me that this cell number has been disconnected and that the port over cannot be made. I have discovered via the internet that OnVoy Telecommunications is in possession of my FreedomPop ***-***-**** cell phone number. FreedomPop, please retrieve my cell phone number from EnVoy and re-connect my ***-***-**** cell phone number. This must be done in order for me to port this ***-***-**** cell number over to TING Mobile. My email address is *****@***.com. Please contact me as soon as possible. I have been dealing with this problem for weeks! I have only received un-helpful generic responses from FreedomPop regarding this important issue. Thank you. David C. Bryant

GetHuman3799895 did not yet indicate what FreedomPop should do to make this right.

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FreedomPop

Device Support issue
Reported by GetHuman3799895
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5036 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN

Timeline

GetHuman3799895 started working on this issue
Oct 20th, 2019 9:45pm

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