My husband who is on social security disability, inquired about "Freedom Pop", * in * L...

GetHuman1322736's customer service issue with FreedomPop from October 2018

6 views | 1337 similar | 0 following
Help with my FreedomPop issue
First: share to improve GetHuman1322736's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1322736 got the right customer help using our suggestion.
Before contacting them, items GetHuman1322736 may need:
Account holder name, Billing address, Phone number on account, and Last 4 digits of SSN
The issue in GetHuman1322736's own words
My husband who is on social security disability, inquired about "Freedom Pop", * in * LTE SiM, ***% Free Mobile Phone and Internet Service, for a $*.**. On *'**'**, US Postage, First Class, Mailed from ***** CID *****. (ENVELOPE IS TORN SO THE NEXT TO LAST NUMBER, APPEARS TO BE A *, NOT ***% CERTAIN ). The bar code on front of envelope appears to read: *TPLFRE**********. *My husband checking on his online banking approx. *-* weeks later, noted his account was charged $**.**, to Freedom Pop. He turned the case over me to pursue , as he did not realize, his account would get charged this amt. He is on a fixed income, receiving a minimal amt. on his disability monthly, and has an excessive amount he is responsible to pay each month for medical expenses and medications. I was reviewing ways to contact , "Freedom Pop", and an address to return the disc n the cardboard protective sleeve, requesting the full refund. I read somehere, about a ** day return policy. In review of the envelope the date on post marked metered stamp, was dated Sept. **, ****. Thank God, for allowing me to find the email address , enabling me to request a full refund within ** day time frame: and return address to return the disc promply. The account in which the freedom pop disc was initially ordered from was : trappetmorris***gmail.com. I will be anxiously awaiting to receive a response from you.*SINCERELY YOURS-*Susan Morris, (Alan Morris-wife)

GetHuman1322736 did not yet indicate what FreedomPop should do to make this right.

How GetHuman1322736 fixed the problem

We are waiting for GetHuman1322736 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FreedomPop customer problems.
How Do I Deactivate My Freedompop Phone?How do I dispute a charge from FreedomPop?
Do you have a customer issue as well?
We can help you get FreedomPop's attention and get better help faster. Tap below to get started.
Having FreedomPop issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1322736 fixes it.
This email address isn't valid

FreedomPop

Customer service issue
Reported by GetHuman1322736
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1337 others
0 customers following this

Timeline

GetHuman1322736 started working on this issue
Oct 11th, 2018 11:55pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies