Fox Sports Shops Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Fox Sports Shops customer service, archive #1. It includes a selection of 4 issue(s) reported July 21, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I would like to share our experience after trying to watch the fight we purchased but were unable to due to streaming restrictions for international viewers. My dad and I attempted to log in at 6:00 am ECT on Fox Sports but encountered unavailability. We later discovered that international viewers were restricted. We paid $75, charged from my dad's account in Germany without prior notification about these restrictions. Urgently seeking support and a refund. FOX Sports, we can provide proof upon request if needed via private message. Disappointed and frustrated, we ended up purchasing the fight for $14 on fite.tv in the 8th round due to the initial streaming issues with Fox. I am aware of our rights and will pursue a resolution until addressed. Charging overseas customers without fulfilling the promised service is unacceptable and appears to be unprofessional and a scam.
Reported by GetHuman-sm_quia on Sunday, July 21, 2019 6:45 AM
DIRECTV and Nexstar, the owner of Channel 31 in Denver, Colorado, are currently in a dispute. Due to this issue, I am unable to watch the highly anticipated Women's World Cup USA game #1 tonight in English. It is incredibly frustrating and unjust. Despite the challenges faced by Fox, denying viewers access to important programs due to greedy local station owners is simply unfair and unacceptable. I urge for a resolution to be reached promptly to avoid further alienation of viewers like myself.
Reported by GetHuman-eegnatio on Friday, July 21, 2023 11:44 PM
I attempted to subscribe to a Fox Sports One membership and was charged $1. I signed up for a free five-day trial followed by a $49.95 monthly charge, but the download did not finish. I have been unable to cancel the trial membership myself. Due to my financial situation as a widow on a fixed income, I cannot afford the $49.95 monthly fee for a service that I did not receive. Kindly assist me in canceling the trial membership to avoid the upcoming charge.
Reported by GetHuman-angiepio on Saturday, September 16, 2023 10:52 PM
I signed up for Fox Sports One to watch the Nebraska game and was promised a free five-day trial. Now I cannot find a way to cancel the membership, despite the download not working. After being redirected multiple times without success, I ended up being charged $47 by Adjust Expert. I am now out $47 and the $49.95 charge is looming. I urgently need assistance to cancel the trial membership within the five-day window to avoid the monthly fee. Your help in canceling this membership is greatly needed, as I cannot afford the upcoming $49.95 charge.
Reported by GetHuman-angiepio on Saturday, September 16, 2023 11:00 PM

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