Fonts.com is asking for update credit card information for our webfonts subscription. T...

GetHuman1679713's customer service issue with Fonts.com from December 2018

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The issue in GetHuman1679713's own words
Fonts.com is asking for update credit card information for our webfonts subscription. Their website is wonky and doesn't allow me to update the information even when I log in. So I emailed and asked what I can do. They answered that I should put a font in my cart and input the new credit card info, then save. However, there is no option to save, only Submit Order, meaning I'd have to buy a font I don't want just to update my billing info. That is ridiculous and I wouldn't even trust that to work. Unfortunately, the message I keep getting every day telling me my billing info has failed also says that unless it is rectified, the fonts on the website will not work well. This website happens to be the website of a major medical center in Boston. We can't have the website not work because of this simple issue. Please help!
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Fonts.com

Customer service issue
Reported by GetHuman1679713
Dec 3rd, 2018 - a mon ago
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GetHuman1679713 started working on this issue
Dec 3rd, 2018 4:16pm
GetHuman1679713 tried contacting Fonts.com
Dec 3rd, 2018 4:16pm
GetHuman1679713 could not reach Fonts.com customer support
Dec 3rd, 2018 4:17pm
GetHuman1679713 tried contacting Fonts.com
Dec 3rd, 2018 4:17pm