How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Flywire phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Here is how our research team describes the way the Flywire phone system greets you: Thank you for calling Flywire. Please hold and one of our agents will assist you shortly.
Below are some clips we've found from Flywire's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Flywire.
Please hold, and one of our agents will assist you shortly.
Your call may be recorded for quality and training purposes.
If you prefer not to wait in the queue, you can press two at any time to have an agent call you back.
Or email us at support at flywire dot com.
You can also find useful frequently asked questions and how to guides or speak to an agent via live chat by visiting help dot flywire dot com.
If you prefer to stay in the queue, simply remain on the line.
Your call will be answered as soon as possible.
If you prefer not to Hi."
Excerpt from a call with Flywire
Thursday, March 7, 2024 5:47 PM
What are the hours and when should I call?
Flywire operates the call center for this 800-346-9252 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Flywire phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Flywire staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Flywire is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Flywire is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Flywire staffs the call center well on Tuesday.
Why call this Flywire number?
Below is a sample of recent calls to Flywire, and their purpose. Are any of these similar to the reason you are trying to call?
Transaction inquiry assistance: "I need to pay for hotel, clients are traveling soon and rooms need payment to be secured."
- From a call lasting 12m 9s , Apr 5, 2024 4:06 PM
Payment query: "I want to pay. Am I audible to you?"
Payment refund inquiry: "I have the email address because I didn't have the tool the phone number."
- From a call lasting 5m 18s , Mar 7, 2024 5:47 PM
Refund inquiry: "I was having a refund from my institution but didn't receive any funds for almost three months."
- From a call lasting 7m 15s , Mar 7, 2024 8:04 AM
Payment not reaching university: "Recently, I have paid my registration fee through Flywire, but the payment status is still with Flywire and has not been sent to the university."
- From a call lasting 6m 1s , Mar 4, 2024 9:19 AM
Assistance with refund request: "I had paid payment for the university from the Flywire, and now they're asking me the proof of original transaction for the refund."
- From a call lasting 10m 1s , Jan 26, 2024 10:49 AM
More Ways to Contact Flywire Customer Service
There are of course other ways to contact Flywire customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Flywire will reply our your email.
Once you login to the sign in screen you can launch chat.
As a last, sometimes only, resort- Flywire customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Flywire's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Flywire agent. This phone number is Flywire's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-346-9252 include and other customer service issues. Rather than trying to call Flywire first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Flywire has 1 phone number. It's not always clear what is the best way to talk to Flywire representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Flywire. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Flywire. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.