I came to Grenoble from Turin. I showed the driver my ticket and* asked if he was going...

GetHuman-helask's customer service issue with FlixBus from October 2019

Help with my FlixBus issue
The issue in GetHuman-helask's own words
I came to Grenoble from Turin. I showed the driver my ticket and* asked if he was going to pick me on that same station where he left me because I know that some towns have more stations but I don't know Grenoble. He said yes but didn't come. I have to be in Turin early because I have to catch in Milan Flixbus to Belgrade.*It would be enough to send an email to me and *or the driver so I can enter the **:** bus from Gare Grenoble. I dont have enough money for new ticket nor Internet card - why would I, I arranged everything in advance.

GetHuman-helask did not yet indicate what FlixBus should do to make this right.

How GetHuman-helask fixed the problem
Flixbus did nothing. I was told in Belgrade that their customer help operates ****. In reality it operates till **h. When asked them to call me in order not to pay enormous telephone bill for a call from Serbian phone operator via France to Croatia (?), they didn't. The only thing I could do was to pay another ticket. The first one was ** euro. On German site, the other one, on that day and place was ** euro. On my Flixbus app was about ** euro(!). So the Italian bus drivers were kind enough to let me on the bus to use wi-fi (at **h there is no wi-fi on the Grenoble station nor are Internet cafes open) and pay again. But you can pay ONLY with a card, NO cash. Luckily, I did have one, but from my husband's.
Do you have a customer issue as well?
We can help you get FlixBus's attention and get better help faster. Tap below to get started.
Having FlixBus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

FlixBus

Customer service issue
Reported by GetHuman-helask
Oct 21st, 2019 - 3 years ago
Fixed
GetHuman-helask shared how to fix
Seen by 8 customers so far
Similar issue to 1106 others
0 customers following this
Items needed
Name on the account
Reservation number
Billing Address

Timeline

GetHuman-helask started working on this issue
Oct 21st, 2019 7:53pm
GetHuman-helask confirmed the issue is fixed. Hooray!
Oct 25th, 2019 9:26am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies