Flagship Merchant Services Customer Service Issues

Settlement Date: Saturday, March 21, [redacted] Merchant: ESSEN ENTERTAINMENT LLC([redacted]) Batch ID: [redacted]70 Business Day: 21-Mar-[redacted] Settlement Status: Failure due to Close Batch: Function disabled for maintenance. Kindly contact your bank to address this issue. Authorize.Net totals: Total: $[redacted].49 (2 transactions) Debits: $[redacted].49 (2 transactions) Credits: $0.00 (0 transactions) Host totals: Total: $[redacted].49 (2 transactions) Today, when we processed your transactions, a batch was returned from the Processor with an irregular response code "3," indicating uncertainty about the funding. Please reach out to your Merchant Service Provider to clarify whether you will receive the funds for this batch. Depending on your provider, you may still be funded in such cases. As a result of this response, these transactions are not currently visible in your Merchant Interface. Once you confirm the funding status, please get in touch with us for further assistance. 1.) If your Merchant Service Provider is funding you for this batch, request Authorize.Net to make the batch visible in your Merchant Interface so you can view the transactions correctly. 2.) If your Merchant Service Provider is not funding this batch, ask Authorize.Net to reset the batch for another settlement attempt to ensure you receive the funds.

My husband recently passed away. I was in the process of finalizing a contract for my car online, and after signing the paperwork, Flagship requested my husband's obituary which I couldn't find immediately due to moving. They claimed I incorrectly signed the paperwork over my husband's name, although there was no name present where I signed, only mine. Despite Flagship's error in providing the wrong paperwork, they closed the deal. I am scheduled to make a $[redacted] payment on September 20th from my Social Security funds. When I received a copy of the contract from the DMV, I noticed there were no signatures on it. Flagship has been operating with an invalid contract since the beginning, causing issues with getting proper tags. I've been making payments on this car since [redacted]. I may escalate this to court if necessary, although I hoped for a payment reduction due to my circumstances. Thank you, Cheryl Macaluso.