I was just talking to one of your consultants via live chat and after he sent a link to...

GetHuman1004236's customer service issue with Fisher & Paykel from August 2018

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The issue in GetHuman1004236's own words
I was just talking to one of your consultants via live chat and after he sent a link to actually pay to join some site to just talk to a technician about the utter failure of this piece of garbage and mysteriously got cut off. He also asked if I was going to fix the fridge myself and requested info I had just given him... I am not spending one cent to fix your problem. The problem I raised was this:**Hi, yet again my * year old fridge has failed, despite being "repaired" twice in the past with the logic board being placed each time. For the last few months it has often increased in temperature but self rectified over the next few hours or so. This morning the freezer was showing -** instead of -** and has gradually been getting warmer all day and is now -* meaning all my food is thawing out and I will be throwing it away for the third time. I am disgusted and fed up with the atrocious quality of this lemon. Also, it has always bulged noticeably at the middle meaning the mid height tray in the freezer gets stuck, yet another example of the poor quality. By all means send another technician to bodge it up but I am sick of this. It is time for a replacement or full refund (preferred as I am not really interested in another F&P product based on my experience) as the device does not meet its operating standards. This is the first new fridge I have ever bought and is by far the worst I have ever had. My only source of income is the disability pension and cannot afford to keep throwing away food due to the failure of your equipment, never mind replacing this garbage with something that actually works. Model RX***DX* purchased from Harvey Norman on ******. Also, I need to keep insulin at a regular temperature. I have been told in the past that it isn't a medical refrigerator meaning that it can't be relied on to stay cold... the diabetic community should and will be made aware of this. James Gunn, **********, ** Vincent Blvd Flagstaff Hill SA ****.**If this happens again or if I meet any more attempts duck the problem then I will be contacting consumer affairs and the ombudsman . I am sick to death of this nonsense. A fridge only has to keep things cold and your product cannot do this.
GetHuman1004236 did not yet indicate what Fisher & Paykel should do to make this right.
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Fisher & Paykel

Customer service issue
Reported by GetHuman1004236
Aug 17th, 2018 - a yr ago
I have an issue with Fisher & Paykel too
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Seen by 6 customers so far
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GetHuman1004236 started working on this issue
Aug 17th, 2018 3:50pm