Folks, I started out with Felt Bikes in **** with an F**-- quickly upgrading to a Z* wi...

GetHuman3993301's customer service issue with Felt Bicycles from November 2019

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The issue in GetHuman3993301's own words
Folks, I started out with Felt Bikes in **** with an F**-- quickly upgrading to a Z* with Ultegra Di*. Yup, I was an early adopter. The Z* that the bike shop sold me was too small, so I got a decent trade on a **** Z* with the original Dura Ace Di*. I liked the bike so much that I bought * of them. Along the way, I picked up an F*x and put Ultegra Di* on it, and then an F*-- put Ultegra Di* and Zipp *** clinchers on that one, too. **Then I have the bright idea that I need a lightweight disc brake bike and get an FRD with Sram e-Tap. Huge, Huge mistake. Nobody could get it to work right. One shop would adjust the front derailleur so it would grind up front (crazy making, but not lethal), and when I complained about that, another shop adjusted the derailleur outboard, which caused the chain to drop OFF OF THE BIG RING (crazy making and potentially lethal). So, everybody's pointing fingers about what's what with the bike, and finally, after nearly $**,*** invested in the bike, I sold it on e-Bay for $*,***. You can see the bike if you look under the advanced tab and look up Felt FRD. It was a **.**Throughout this entire time, my boys have ridden Felt bikes, from the **s to the Q** (I think-- it was a while ago).**So, I still have my **** F*X with Ultegra Di*, which is stout and heavy, even with Zipp ***'s (around ** pounds), and the F* with Ultegra Di*, which is light (** pounds, * ounces), but is lethal in the rain-- even with Zipp's new Show Stopper Brake Track.**Count the dollars, folks, especially if you have been around a while. The Z* was $*,***. The Z*'s listed for $*,*** (each). The F*X was pretty cheap at $*,***, but I put the Di* on there and the Zippers, so that's a $*,*** bike-- same as the F*.**So, here I am sitting, beyond totally ticked off, that I got stung so badly on my FRD-- and the bike shop said-- "oh, its the lightweight frame-- too much flex..." Well, I don't think so, because I never have had a problem with the F*, and that's pretty light in its own right.**You may have surmised that I am not very happy-- and you would be right. But, life goes on, right. We still bike, ski and swim.**The only questions I have are:**. If you were me, would you be happy?**. If you were me, would you buy another Felt bike?**Didn't think so-- at least not under these circumstances.**So, here's your chance to keep me as a Felt customer-- do something reasonable to make up for the terrible, awful, expensive experience I had with my FRD. Or, just tell me to kiss off and I'll go to Parlee. Simple as that. Thanks for reading my e-mail. I have been thinking about it for almost a year now. I am not sure why I never pinged you guys before. But, here I am. Let me know if you want photos, serial numbers, etc. It's all there. Thanks, Bill Card

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Felt Bicycles

Customer service issue
Reported by GetHuman3993301
Nov 25th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 427 others
0 customers following this

Timeline

GetHuman3993301 started working on this issue
Nov 25th, 2019 7:13pm

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