Driver called in to place an take out order with offensive voice plus we barely underst...

GetHuman4119239's Complaint issue with Favor Delivery from December 2019

Help with my Favor Delivery issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4119239's own words
Driver called in to place an take out order with offensive voice plus we barely understood what he ordered so we got messed up. He came in to pick up, to make sure we didn’t get it wrong, one of our server asked for his phone to double check. After it’s done, she showed our iPad screen for him to check it again and swiped the card. The food was done and gave it to him, we offered him to open bags and showed him what are in the bags. He got mad and said it was wrong order since he didn’t want that item and started raising his voice. Our server asked him to show us the order on his phone again to see, but he refused and kept raising his voice louder in front of our customers. So we offered him to refund the order if he didn’t want it, he refused and started yelling the server,few customers had to stand up and take our server side since he was wrong and didn’t want to take his responsibility. That’s unacceptable. I would like to ban him from our reservation. I didn’t get his name but just his phone number. Here it is ***-***-****. The order was place at Thai Cottage at Greenway around *pm, he picked up the order around *:**pm Dec **. Please

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Favor Delivery

Complaint issue
Reported by GetHuman4119239
Dec 18th, 2019 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 552 others
0 customers following this

Timeline

GetHuman4119239 started working on this issue
Dec 18th, 2019 10:39pm