Applied for refinance loan in June **** from Chase Bank in Grass Valley, CA on a Bay...

GetHuman-tacsrrup's customer service issue with Fannie Mae from July 2018

20 views | 517 similar | 0 following
Help with my Fannie Mae issue
Next: our robot will wait on hold for GetHuman-tacsrrup to get a Fannie Mae rep on the line!
Always use the GetHuman Phone to call Fannie Mae. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-tacsrrup's own words
Applied for refinance loan in June **** from Chase Bank in Grass Valley, CA on a Bay Area duplex rental property with high equity. I am P.O.A. Agent for my husband who is currently and legally incapacitated and is in a skilled nursing home. The property is in my husband's Revocable Trust. He is the "Grantor". He is currently incapacitated, so I am currently his appointed P.O.A. Agent and Successor Trustee with legal broad powers to take loans on his properties or sell, etc., and act on his behalf. I applied for a refinance of his property in order to pay his ongoing medical expenses and to get a fixed mortgage interest rate. One problem occurred: Chase recently denied the refinance loan, they said, "due to Fannie Mae Guidelines that (apparently) require the Borrower to be the Grantor of the Revocable Trust." My husband is the Grantor, but cannot act on his own behalf because he is cognitively and physically incapacitated. Therefore, I, as his P.O.A. am ACTING on his behalf. He needs the refinance loan on his property asap to pay high medical expenses. Without the loan we do not have the needed funds to pay his needed nursing home care. You can see our dilemma. Can you please help, i.e., make an exception to your requirement that the "Grantor" must be borrower (my incapacitated husband who cannot make decisions) to allow me as P.O.A. and Successor Trustee*to ACT on his behalf so he can be granted a refinance loan on his property? Note: The LTV (loan to value) very high equity in the property. My appointment as his P.O.A. IS to act on his behalf when he cannot and, sadly, he no longer can act on his own behalf. Because of this we need your help. Please help resolve this very troublesome issue asap. Thank you so very much, DMSmith

GetHuman-tacsrrup did not yet indicate what Fannie Mae should do to make this right.

How GetHuman-tacsrrup fixed the problem

We are waiting for GetHuman-tacsrrup to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Fannie Mae's attention and get better help faster. Tap below to get started.
Having Fannie Mae issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tacsrrup fixes it.
This email address isn't valid

Fannie Mae

Customer service issue
Reported by GetHuman-tacsrrup
Jul 9th, 2018 - 5 years ago
Seen by 20 customers so far
Similar issue to 517 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account


GetHuman-tacsrrup started working on this issue
Jul 9th, 2018 8:02pm
GetHuman-tacsrrup indicated the issue is not fixed yet.
Jul 9th, 2018 9:20pm