Today I placed order * ***-****-**** online. I noticed when I received the invoice, I o...

GetHuman1640856's customer service issue with Fanatics.com from November 2018

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The issue in GetHuman1640856's own words
Today I placed order * ***-****-**** online. I noticed when I received the invoice, I overcharged about $*. ( I have screen shots of the prices for the items I ordered) I then called your "customer service" phone and spoke to "Jahida" who was incompetent. Wasted ** minutes of my time and never came to a conclusion or answer as to why the price was charged incorrectly. I then in frustration asked for her supervisor to whom she kept putting me on hold to speak with. "Michel" was also lost as to what was actually happening. His only solution was to "cancel the order". I simply hung up. After ** minute of this nonsense, enough was enough.*Why would you make me endure this torture for ** minutes, over $*?!*Empower these morons to make a decision. (i.e. lets not anger I good repeat customer over something as trivial as this) But no, they wanted to give me some illogical nonsensical mumbo jumbo, that even they didn't understand.*And your website? It's a bait and switch operation. Some prices show a discount, some don't. You have multiple exclusions (even for the same product) and the discounts don't add up.*Here's what I bought, and here's the price, according to your website:*HAT*$**.**, Leggings $**.**, Hoodie $**.**, Socks $*.**. Thats $**.** PERIOD!*Not $** I was charged. Each of these morons actually went to the site and verified the prices!!!!! Yet could not figure out what was wrong. Your website charged the full price of $**.**, then deducted the MONDAY **% coupon, for $**.**, which is not **% (And none of the items were excluded. So no matter which was you run the numbers, I was overcharged.*I want the $* back and something for my time and aggravation, or I'm done shopping here, and thats includes your sister companies. I don't suffer fools lightly. Hire some competent employees, fix your website, and STOP charging for shipping when every other competitor is FREE!**Sincerely,**Geo. M. Keim, CFP****-***-******--

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Fanatics.com

Customer service issue
Reported by GetHuman1640856
Nov 27th, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 1657 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or BillingAddress

Timeline

GetHuman1640856 started working on this issue
Nov 27th, 2018 9:48pm
GetHuman1640856 indicated the issue is not fixed yet.
Nov 27th, 2018 9:48pm

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