On Saturday June *nd I ordered a Capitals t-shirt from fanatics.com and clicked on "* b...

GetHuman-kellyode's customer service issue with Fanatics.com from June 2018

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The issue in GetHuman-kellyode's own words
On Saturday June *nd I ordered a Capitals t-shirt from fanatics.com and clicked on "* business days" for the "shipping method" paying $** to ensure it arrived by either Wednesday or Thursday so I could wear it to the Caps viewing party on Thursday. On Wednesday fanatics informed me that they had just shipped the t-shirt and it won't arrive until Monday June **th. Based on my experience, * business days means it should arrive in that time NOT that they will begin shipping in three business days. I think they should refund the $** because the t-shirt is useless to me on the **th. (I am not asking for a full refund because they did put a player name on it so it is "custom") My phone call to them was unsatisfactory.*Order *: **-*****-**********

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Fanatics.com

Customer service issue
Reported by GetHuman-kellyode
Jun 7th, 2018 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 162 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home or BillingAddress

Timeline

GetHuman-kellyode started working on this issue
Jun 7th, 2018 8:18pm
GetHuman-kellyode indicated the issue is not fixed yet.
Jun 8th, 2018 11:17pm
GetHuman-kellyode indicated the issue is not fixed yet.
Jun 8th, 2018 11:19pm
GetHuman-kellyode indicated the issue is not fixed yet.
Jun 8th, 2018 11:19pm
GetHuman-kellyode indicated the issue is not fixed yet.
Jun 8th, 2018 11:20pm
GetHuman-kellyode indicated the issue is not fixed yet.
Jun 10th, 2018 10:03pm