We were victims of identify theft years ago. We were haressed everyway we turned by de...

GetHuman-slaspin's customer service issue with FIA Card Services from July 2018

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The issue in GetHuman-slaspin's own words
Get the leins off our home! It has been ** years! They should not have been on it. People that did identify theft are in jail except for one. We need someone to do what is right by us. ... We were victims of identify theft years ago. We were haressed everyway we turned by debt collectors my wife was very ill and tried to handle it but didn't do well with it. We have lost all our savings, our health and are trying to keep our house if possible. We filed a police report and sent it to FIA with paperwork showing two of the people are in prison and one hasn't been caught yet. Everytime we think it is over another something comes up. We have fought this for ** years now!. We try to refinance to put two mortgages together so we can at lease have a place to lay our heads. We find out there are two liens on our property! We were told to send copies and we did but they were never cancelled out. I need you to get these cancelled out asap. We have suffered enough and are old we need some peace in our life and not worry about this all the time. FIA had a terrible person contacting us who was very rude and didn't care what happen to us. After sending in the paperwork we called and were told that it would be cancelled out. I don't know what this entails but please help us. The lady said it would be no problem and then liens would be off. Well no one has taken care of it like they said. Please let this happen quickly. We have been under so much stress from this. My wife is very ill and we don't need anymore of this. thank you
This is so frustrating because it has been so long ago but keeps potting up! We have done all we can to prevent this from happening again and have to keep our paperwork in case. We have done our part please do yours. My wife has a grave illness and can not take anymore and I can't either. We are in our seventy's and haven't had a day of peace in ** years! We thought once the people were caught and serving time everything would be ok but no. A total nightmare!
Cancel out the leins please asap like you said you would do. We sent everything in June and was told it would be taken care of finally. We were shocked to even find out there were leins on our home. It is the only thing we have left. We have lost all our savings and everything else trying to get all this resolved.
We are good people that was done wrong and don't know what else to do.
We have been going back and forth for years and someone needs to step up.
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FIA Card Services

Customer service issue
Reported by GetHuman-slaspin
Jul 2nd, 2018 - 6 mons ago
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Seen by 25 customers so far
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GetHuman-slaspin started working on this issue
Jul 2nd, 2018 3:46am