Expedia Customer Service Issues

I am experiencing difficulty resolving an issue with my hotel booking made through Expedia for the Quattro Hotel in Sault Ste. Marie. I originally booked two rooms for July [redacted], but due to the pandemic, I needed to reschedule for July [redacted] and now need to move the booking once again to July 15, [redacted]. The Quattro Hotel confirmed my booking with the reference number [redacted], which Expedia does not recognize as an itinerary number. I have attempted to contact Expedia using multiple numbers provided, but I am unable to proceed without a recognized itinerary number. The hotel cannot assist since I booked through hotels.ca/expedia.ca. My priority is to resolve this date change for my upcoming stay. Email for contact: [redacted]

Subject: Issue with Booking - Requesting Refund Dear Sir/Madam, I would like to bring to your attention an unfortunate incident that occurred during my recent stay in Sámano, Spain. My brother and I had booked a room for one night at El Prado,16 A Samano, Sámano, [redacted], Spain. Upon arrival, we faced a delay of 40 minutes as the attendant struggled to reach the host to confirm our reservation. Despite our patience and efforts to communicate with the host, the uncertainty of our stay led us to secure alternative accommodation elsewhere. Regrettably, we were forced to make other arrangements before being informed that we could indeed stay at the original location. By this time, it was too late for us to change our plans. Considering these circumstances, I kindly request a full refund for the inconvenience caused. Your understanding and cooperation in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. Sincerely, J. Arroyo

I reserved a Hertz car through Expedia for Wilmington, NC from July 7-13, but the confirmation email I received reflected the wrong dates, June 18-21. I tried to modify or cancel right away without success. When I called customer service, the call quality was poor, and we got disconnected. Despite waiting for a callback, I didn't hear back. I've attempted to reach out multiple times without success. I'm anxious as this $[redacted] will go to waste since our trip is on July 7. I'm certain about the dates I initially selected. Can we please figure out a way to cancel and get a refund? I'm really stressed out about this situation and would greatly appreciate your assistance in resolving it. Please, I'm counting on your help.

Hello, I received confirmation from Expedia on January 7, [redacted], regarding the approval of a refund for Alitalia tickets. Despite numerous calls to Expedia, the refund has not been processed in the 6 months since approval. How can I proceed to ensure the refund is issued? Your assistance is greatly appreciated. Regards, Christian

Subject: Refund Request for Car Rental Booking To: Expedia From: Guy V. at [redacted] (Member ID: [redacted]18) I booked a car rental from Miami to New York for 10.6-15.6 via your website at 1.6. However, the booking was made through Thrifty. Due to the global COVID epidemic, we had to cancel our trip on 6.10. We tried to cancel the order for free, as stated in the terms, but encountered technical issues with your website and the Confirmation No (J[redacted]) provided by the rental company. After several attempts, I managed to speak with a customer service representative who mentioned we could cancel 6 hours beforehand at no extra charge. Despite our efforts to cancel within the timeframe, we were still charged in full. We are seeking the refund promised to us. Please address this matter promptly to avoid further action. The booking was under my account - Guy V. ([redacted], Member ID: [redacted]18) for the driver, Assaf G., accompanying me on the trip. Awaiting your prompt response, Guy V.

Hello, my name is Lawrence Webster. On the 3rd of June [redacted], my wife and I arranged a trip to North Carolina with Expedia. We made separate bookings for our flight, hotel, and car rental through Expedia. Unfortunately, Southwest grounded the plane for maintenance, causing a delay in my flight. Despite Expedia saving our hotel reservation, the car rental was not retained, resulting in a charge for a car that was never provided. I am seeking a refund for the car rental's charge.

Upon arrival at the hotel with my Expedia booking, I was surprised to find it closed with no staff to assist me in checking in. After trying to reach someone through the courtesy phone to no avail, I had to find a different hotel - the Holiday Inn. I made multiple attempts to cancel the initial reservation through Expedia, but the long wait times left me with no choice but to secure new accommodations. It's been a frustrating experience as I have been unable to inform the closed hotel about the cancellation in hopes of allowing them to offer the room to someone else. Despite the inconvenience of being stranded in an unfamiliar city, I am looking forward to resolving this issue and receiving a full refund when I return to Indiana. For now, I am trying to make the best of my vacation.

I am reaching out regarding my Expedia booking with reference number [redacted]4 and booking number [redacted][redacted]. Despite multiple attempts to contact Expedia.ca via email and chat, the virtual agent abruptly ends the session when I decline a credit offer. Our Corsair flight was unilaterally canceled by the airline before the departure date. I have contacted Corsair directly, and after months of waiting, they have agreed to provide a full refund. However, Corsair stated that the refund must be initiated by Expedia at our request. I am struggling to communicate this to Expedia Canada. My name is Gilles Gagné, one of the passengers, and I am the one who paid for the ticket. I am based in Thailand and can be reached via email or phone. I kindly ask for assistance in processing the refund. Thank you.

On June 15th, my family and I booked two rooms - one with a king bed and one with a double bed at Springhill Suites in Port Saint Lucie, Florida for a one-day stay. Unfortunately, the manager at the hotel canceled our reservations by contacting your office since the rooms we reserved were not available. I received a call from your customer service department notifying me about the cancellation, but I haven't had any further communication from your company regarding a refund. We are disappointed with the level of service we received and are seeking assistance in resolving this matter.

Good morning, Yesterday, I made a reservation with Expedia for a hotel but mistakenly selected July instead of June. I need the booking for June 26th-27th. Unfortunately, the hotel I chose, Lviv - Astoria Hotel, is fully booked for those dates. I've been charged already, and I'm unable to change or cancel the reservation online. The customer service line has a 2-hour wait time. I would like assistance in either getting a refund from Expedia or changing the reservation to a different hotel. My Itinerary number is #[redacted][redacted] under the name Ann Baklykov. Your prompt help would be greatly appreciated. Thank you, Ann Baklykov

On 7/19/[redacted], we attempted to make a trip booking, encountering 44 pending charges on my credit card due to fluctuations in airfare prices during the booking process. After several unsuccessful attempts, we managed to secure a booking with Expedia but missed applying a coupon. Despite efforts to rectify this over the phone, it was challenging, and I eventually abandoned the idea. Wanting to streamline the process, we rebooked the trip identically and canceled the original reservation on the same day. While we received a credit for the trip, the insurance amount of $[redacted].04 has not been refunded. The original itinerary number may have been [redacted][redacted], with a charged amount of $[redacted].29 and a credit of $[redacted].25. I suggest that during booking, any price changes should be clearly highlighted to allow for modification without having to restart the entire process.

I have been attempting to reach your company all day concerning reservation number [redacted][redacted]. My wife and daughters were supposed to pick up a 5-seat Jeep Compass from Fox Car Rental that I booked through your website. However, upon arrival, the counter representative was rude and provided a Kia Soul, falsely claiming it only had 4 seats. They offered a Jeep Renegade with 5 seats for an extra $10, which my wife accepted using her personal card for the difference. Despite the vehicle not meeting expectations and displaying damage, the staff refused to address the issue on-site. Subsequently, my wife was charged $[redacted] by Fox, while I had already paid $[redacted] through Expedia. I spoke with Fox, but they insist the charge is valid for the upgrade. Seeking resolution, I request either a refund for my wife's charge or mine, as this is a duplicate payment issue. Your prompt attention to this matter is appreciated. Sincerely, Joe H.

I want to provide a concise summary. Our flight and hotel accommodations have been problematic. The hotel had various issues upon reopening, though the staff has been helpful. I am having trouble with a COVID test booking through Expedia for my return trip, as well as a fast pass lounge service not being at the correct airport. Despite numerous calls, limited assistance has been provided by Expedia representatives, with one call abruptly ending and callbacks not being fulfilled. The hotel has been attempting to assist as well. I am seeking clarity on my expenses and a refund or credit for the additional costs incurred due to the distant hotel location. I hope to resolve these matters promptly to avoid further stress and inconvenience.

I need assistance with canceling my reservation at Extended Stay America in Melville, NY for 6/26/21. My confirmation number is R[redacted]. I was given an incorrect cancellation number by Rose at the hotel. Extended Stay America informed me that I booked through Expedia and need to cancel via them. Despite trying to cancel with the virtual agent, I was unsuccessful as they requested an itinerary number which I don't have besides the confirmation number mentioned. The quoted amount is $[redacted].57, and I am unable to locate the confirmation email. Please help with resolving this issue. Thank you. - Nadeen C.

I was scheduled to arrive in Durant, Oklahoma at 2:05 today. Due to a bus delay, I had to purchase another ticket for tomorrow. I need to switch my Econo Lodge reservation from the 22nd to the 24th to the 23rd to the 25th without incurring a $[redacted] fee. I have been trying to resolve this since 5:30 a.m. Econo Lodge agreed to change the dates without extra charges. I am struggling to reach someone to assist me in fixing this issue. I want to keep my reservation, but I can't afford the additional fee.

I booked a room at Econo Lodge from the 22nd to the 24th. However, my bus was delayed, and I couldn't make the check-in. I had to repurchase a bus ticket, which led to changing my reservation dates to the 23rd through the 25th. I am facing challenges modifying my reservation through Econo Lodge due to the changed dates. I have reached out to Greyhound to address my concerns. Despite my attempts to resolve this matter calmly, I have not received the necessary assistance. I need to adjust my reservation as I will be arriving in Durant tomorrow at 2:05. Econo Lodge has indicated they are willing to accommodate the date change, but the system needs to release it. I am in a tight financial situation due to additional expenses incurred. I kindly request a swift resolution from both parties. Thank you.

I am requesting a refund for a trip I booked that experienced a flight time change issue. My flight was scheduled to leave Pittsburgh at 11:30 am on the 8th of June. However, upon arrival at the airport at 9:30 am, I was informed that the flight had departed at 8:00 am. I did not receive any notification of this change via email. I had purchased the ticket to attend my granddaughter's graduation in Raleigh, N.C. Unfortunately, I had to purchase a new ticket from Southwest Airlines for $[redacted].98 after speaking with one of your representatives who offered a refund or voucher for another flight. My booking ID with Expedia is 2VDPRH and Int# [redacted][redacted]. Even though I received an email from Expedia stating they would not refund me due to the flight departure, I believe that a refund of $[redacted].98 for the new ticket is fair under the circumstances. I would appreciate your prompt attention to this matter. Thank you for your assistance in resolving this issue.

I recently made a reservation at Candlewood Suites in Fort Walton Beach through another agency and subsequently canceled it. I then received an email confirming the cancellation. However, I was notified by the hotel that I had actually booked twice for the same dates through Expedia, which resulted in a pending charge of over $[redacted] on my credit card. Despite their inability to remove the charge, they advised me to contact the agency. To clarify, I did not book through Expedia, and when checking my online Expedia account, there was no reservation reflecting at Candlewood Suites. I am seeking assistance in canceling the erroneous charge from Expedia, as the arrival date of the reservation is scheduled for June 28. The confirmation number associated with this issue is [redacted]2. Thank you.

I encountered an issue with booking a room for my daughter, M.B., on June 19, [redacted]. Her contact information was used for the reservation. Her email is [redacted], and her phone number is [redacted]. My phone number is [redacted], and my email is [redacted] M.B., who is 18 years old, has been traveling off and on recently. After facing issues with age policies at hotels before, I was careful to check this time when booking at Woodspring Suites Charlotte University. The check-in age was clearly stated as 18 on Expedia. However, upon arrival, she was denied check-in and asked to leave. I contacted Expedia, and after hours on the phone, an agent rebooked us at the Residence Inn Charlotte University. But again, she was denied check-in due to their age policy of 21. My daughter remains without accommodation, no reimbursement, and despite waiting for over two hours on hold, I have not been able to talk to a customer service agent. I am now requesting a full refund from Expedia.

I encountered an issue at the hotel I booked for two nights. Upon arrival, the front desk asked for my booking number, ID, and the credit card used for the reservation. Unfortunately, I didn't have an extra credit card for the security deposit, only the one used for the reservation and my California ID. The front desk staff mentioned they couldn't proceed without an additional card and stated I couldn't stay there. They cancelled my booking, insisting I contact customer service for verification. I'm concerned about not receiving a refund as I didn't cancel the reservation but was denied a stay I had already paid for. This experience felt like racial discrimination as I am a Black African American. Thank you for your attention to this matter.