Expedia Customer Service Issues

I need to change or cancel my flight due to the COVID-19 situation. Turkish Airlines directed me to contact Expedia, as they are the booking agent. Here are my details: Passenger(s): I. KYRIAKOPOULOS Expedia.ie Itinerary Number: [redacted][redacted] Turkish Airlines Confirmation Code: S5AF76 United Confirmation Code: N0964R Please confirm if I can change the booking to an open date or cancel it. Also, I would like to know about the refund policy for cancellations. Thank you.

I have been trying all day to get in touch with an Expedia agent. A representative from the USA called and sent me to Expedia Ireland, only to be sent back to the internet. I urgently need to discuss my flights to Australia to follow government advice and make changes with Etihad Airlines. Etihad mentioned I should contact my booking agent. This has been a highly frustrating experience trying to reach someone. The service from Expedia has been disappointing.

I reserved a hotel through Expedia for a funeral in Idaho. Coming from Washington, we are facing restrictions and the service was canceled. I attempted to cancel via the app, but they stated the refund window had lapsed. The hotel mentioned their policy allows cancellation up to three days before, but because of booking through Expedia, they couldn't assist. Despite having travel insurance, I struggle to reach out to Expedia for a resolution. I seek a full refund as per the hotel policy to organize another memorial for my late uncle. Expedia should align with the hotel's guidelines, providing the refund promptly, rather than awaiting the automated system a week before my trip.

I am writing to share my disappointment with Expedia due to a recent experience I had with The Grand NYC hotel. I had a reservation from March 30 to April 7, [redacted], which was meant to be a gift for my daughter. Unfortunately, because of the coronavirus situation, we are unable to fulfill this trip and now need to prioritize our family's needs. When I contacted The Grand NYC to discuss changing the dates or cancelling with a refund, they stated their policy does not allow for refunds. Given the current global circumstances, where many companies are adjusting their policies to support customers during this crisis, I believe The Grand NYC's stance is unreasonable and lacking in compassion. It is disheartening to see companies prioritize profit over understanding and support in such challenging times. I hope this issue can be resolved with consideration for the difficult situation many are facing.

I reached out to a Maui property to cancel my booking for this weekend due to lockdown restrictions. The property informed me to cancel through Expedia, indicating that they received the reservation through that platform. However, I remember booking through Hotels.com and want to ensure I'm not double-booked. Message from the property: Hello Sterling, We acknowledge your need to cancel the booking. Since the reservation was made via Expedia, kindly contact them for cancellation to avoid fees. Thank you, Micah Message from Hotels.com: Hi Sterling, Your stay is approaching in 4 days! Here's your booking information and venue details for Napili Sunset on the Beach in Lahaina, Hawaii. You can manage your reservation online or reach us at 1-[redacted]-CA-HOTELS. For property inquiries, please contact them directly. Have a great stay. Confirmation number: [redacted] Check-in: 03/21/[redacted] (4 PM) Check-out: 03/23/[redacted] (12 PM) Guests: 2 Adults

Hello Expedia Team, I recently booked two flight tickets for May 13th to travel to Seoul. I attempted to change these flights from May 13th to April 11th due to an error. After multiple attempts to make the change, I did not receive any confirmation or email and there were no visible changes to my tickets. Upon checking my credit card statement, I noticed that I was charged $[redacted].84 twice, totaling $[redacted].68, instead of the expected $[redacted] for the date change. The first withdrawal was made at 10:24, followed by a second withdrawal at 10:36 on March 19th. I am concerned about the double charge and lack of confirmation for the date change. At this point, I no longer wish to proceed with the date change and kindly request that you cancel the duplicate payments promptly. Thank you for your assistance. Best regards, Rina K.

Hello, My name is Sankalp Patel. I had booked a round-trip ticket through Expedia from Toronto to Ahmedabad on March 13, [redacted]. Due to the current travel restrictions related to Coronavirus, I am unable to enter Canada as I am on a work permit. I need to reschedule my upcoming flights from Ahmedabad to Bombay with Air India, from Bombay to New York on March 31 with Delta Airlines, and from New York to Toronto on April 1 or 2. I have been unsuccessful in reaching out via phone due to the high call volume. I kindly request assistance with rescheduling these flights. Your help would be greatly appreciated. Thank you and have a nice day. Sankalp

I am looking to get a refund for my recent hotel reservation. My stay was scheduled from March 28 to March 31 at a hotel near the Mall of America. Due to current government advisories against travel, I decided to cancel my trip. However, when I requested a refund via email, I was informed it was not possible. After contacting Expedia and the hotel directly, the hotel agreed to issue a refund. During my conversation with the hotel, I discovered that they have not yet received payment from Expedia. As Expedia's phone line is unavailable, I am attempting to resolve this issue through their online chat. I am actively working to connect with Expedia regarding this matter.

Subject: Assistance Needed for Cancelled Trip Hello, I wish to inform you about our situation regarding our upcoming trip to Los Cabos, Mexico, scheduled from March 23rd to March 29th under Reservation #[redacted][redacted]. Due to Coronavirus restrictions and my crucial role as a front-line physician in New York, we are unable to proceed with the trip. Despite the booking being nonrefundable, I contacted Pueblo Bonito Sunset Resort directly, and they kindly agreed to provide a full refund. Our Expedia Reservation Number is [redacted][redacted], and our specific reservation number at the resort is [redacted]. To facilitate the refund, they require Expedia to send an email request to the resort manager, Paulina Cardenas, at [redacted] Can you assist with this request? Furthermore, we also need to cancel our United Airlines flights. I have tried reaching your customer service line without success and was disconnected multiple times. You can reach me at [redacted]. Thank you for your help. Best regards, Paul and Kelsey Singh

Dear Expedia, I urgently need assistance in resolving this matter. My wife, C. X., and I, Y. W., purchased flight tickets from Argentina to Brazil on March 21, [redacted], returning on March 24, [redacted], with itinerary numbers [redacted][redacted] and [redacted][redacted]. Due to the Coronavirus government policy, we must cancel our flights. Despite my best efforts, I have been unable to cancel the flights: 1) Argentina airline directed me to Expedia for cancellations. 2) Expedia's online cancellation tool does not cater to flights within 8 to 14 days, advising me to contact Customer Support for my 3-day advance. 3) Contacting Customer Support daily for a week has yielded no response. I implore Expedia to promptly assist in canceling our flights and facilitating a full refund. Your urgent attention is greatly appreciated. Sincerely, Y. W.

I have spent the last 48 hours on the phone non-stop with my husband, taking turns trying to cancel or reschedule my parents' flight. They are 83 and 68 years old, with health conditions, and changing their flight due to the current situation with EU borders being closed has been extremely frustrating. I am worried about their well-being and need to urgently change their final destination and flight dates. My father's health is a concern, and the stress of dealing with this situation has left me exhausted after sleepless nights. I desperately need assistance as the flight is in 10 days, and time is running out.

I bought a travel package from Expedia. I successfully canceled the hotel reservation, but I'm having trouble canceling the flights. When I try to cancel the flights, I get directed to Air Asia. However, Air Asia asks if the flights were purchased through an agent, then sends me back to Expedia for a refund. I tried calling Expedia, but after being on hold for 40 minutes, the call got disconnected. I need help resolving this issue because both Expedia and Air Asia keep redirecting me to each other.

We made a reservation at the Holiday Inn Express in Palm Desert, CA for 4/2-4/6/20. Unfortunately, the golf tournament we planned to attend got canceled due to the current situation. We used the AARP Travel Center via Expedia for our booking. I spoke with Stephanie at the hotel who mentioned that Expedia just needs to contact them for the cancellation to be authorized. However, reaching Expedia at 1-[redacted] has proven to be very difficult as their recorded message advises waiting until 72 hours before the check-in date. Although Expedia states our reservation is nonrefundable, Holiday Inn Express in Palm Desert disagrees. After waiting for 35 minutes on hold today, I'm losing faith in reaching them. We are looking for a refund of $[redacted].42 to be credited back to our original payment card. Our Itinerary number is [redacted][redacted]. If a resolution isn't reached, we may have to inform AARP about these issues.

We reserved a room, but due to a mistake, we couldn't stay because it was for the wrong dates and at the wrong hotel. We were promised a coupon, but couldn't use it due to a sudden hospital visit. After enduring a 7-hour hold without assistance, our coupon was revoked. We seek reimbursement for the trouble, including two nights spent outside in the cold due to the mix-up. Being pregnant and high-risk, our safety was jeopardized, and we deserve compensation for the inconvenience.

Coronavirus Voucher Request I was a US exchange student in Germany, and due to the program suspension, I returned home on March 16th. I had booked a flight to London prior to the coronavirus situation, which I can no longer use. British Airways extended their voucher program to cover flights purchased before March, and I submitted a voucher request to Expedia and British Airways on March 13th for my travel dates. British Airways redirected me to follow up with Expedia for the voucher. I am reaching out for guidance as I have not received a response from Expedia yet. Thank you. -MIchelle Grieco

I booked an 8th room for a single night on August 8th to 9th at what I thought was the SAME hotel I booked for 7 nights at DAYS INN Wyndham in Lockerbie, Scotland M74 HWY, ANNANDALE. When I received the itinerary, it showed ABINGTON, a different area. I've been trying to contact someone to rectify this error, but have been unsuccessful. The locations are so similar, it was an easy mistake to make. Unfortunately, the room is non-refundable, but I just want to stay at the SAME hotel as my first 7 rooms. I have tried calling, using the chat line, and even the "Answer Line," but no one has been able to resolve the issue. Please help me fix this.

I made a booking at Studio 6 Extended Stay in Austin, TX for March 18, [redacted], for 1 night. Upon arrival, I discovered I was at the wrong location, and I prefer the one at [redacted] N IH 35, Austin, TX [redacted]. I was advised to reserve a room there and to cancel my original booking. I managed to cancel without a fee due to the mix-up. However, I need to address a charge of $81.89 on my debit card with Experian who handled the reservation. My confirmation number may have been uvktfhdtvk. I appreciate prompt assistance in resolving this issue. My contact email is [redacted] Apologies for any inconvenience caused during these challenging times. Warm regards, Craig A. Brumfield

I made a reservation at Hotel Europaischer Hof in Munich for 4 nights starting on April 17, [redacted]. I accidentally entered the wrong email address and didn't receive a confirmation email. I reached out to correct the email to [redacted], but I still didn't receive the hotel itinerary. Now, I need to cancel my booking, but without the itinerary, I can't proceed. The payment was made on October 25, [redacted], for £[redacted].72 via my Halifax credit card with transaction number [redacted][redacted]. Due to the current crisis, I urgently need to cancel. Please contact me at [redacted] or phone [redacted]5 to confirm the cancellation or provide the itinerary to proceed with the cancellation. Urgent assistance is needed as I must also change my Easyjet flight promptly. I have attempted to communicate twice with no response. I hope Expedia can promptly assist me this time with this straightforward request. Thank you, Alan E.

I booked a room for four nights from March 23 to March 27, [redacted]. Unfortunately, I didn't receive any check-in information and had to book elsewhere. Despite not receiving any information, the hotel refused to refund my payment. I tried calling the provided phone number but it was not working. The staff mentioned multiple numbers, none of which were responsive. I even got an email confirming they wouldn't return my money. I am planning to involve my bank for a fraud investigation if the funds are not returned promptly. After reading similar negative experiences from other customers, it seems like fraud is a common issue with this company. While I await resolution, I am compiling all necessary details for my bank. This situation is especially frustrating as I am using my own money to assist as an essential worker during these challenging times. I hope to receive a refund soon.

I am reaching out about our upcoming trip to the Maldives. We are requesting a full refund due to the global Covid-19 pandemic. We understand the impact on businesses but our country, Singapore, has advised against non-essential travel. Our travel details are as follows: - Expedia Itinerary number: #[redacted][redacted] - Expedia hotel confirmation: 9923UD6508 - Travel dates: 07 Apr [redacted] – 10 Apr [redacted] - Number of Passengers: 2 - Travelers' names: a) Lim Toh Aun b) Lee Xiang Wei - Hotel: Mercure Maldives Kooddoo Resorts - Airline: Sri Lankan Airlines We appreciate your understanding during this challenging time. Thank you.