I recently used your website to book accommodation in Katoomba, staying at the Carringt...

GetHuman3239785's Dispute a Charge issue with Expedia from July 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3239785's own words
I recently used your website to book accommodation in Katoomba, staying at the Carrington Hotel. I couldn’t believe my luck when I saw a room advertised for $*** for the night and so I immediately booked it. The advertisement initially did not indicate the currency being used to quote and so I assumed it was in Australian dollars. I had only just booked other accommodation days before through Expedia which was quoted in Australian dollars.*Unfortunately, I did not read the fine print and when I went to pay for the night at the hotel I was charged $***. I was shocked. After leaving the hotel I read the fine print to discover that you had quoted an Australian hotel, booked in Australia in American dollars. I feel I could be forgiven for not even expecting this to be the case considering my history of booking through your website. I feel that you mislead me in my decision to book that particular hotel. I think the company should be very clear to consumers upfront re the currency that the accommodation is being quoted.*I had booked accommodation in Hervey Bay, via Expedia, just a few days before and all quotes were in Australian dollars. So, I had no reason to believe this booking would be otherwise. I have since cancelled my other booking as I am very disappointed with the lack of transparency in your method of quoting.

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Dispute a Charge issue
Reported by GetHuman3239785
Jul 13th, 2019 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 10777 others
0 customers following this


GetHuman3239785 started working on this issue
Jul 13th, 2019 2:32am

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